Support Interactive Messaging

As a CCaaS partner, help Salesforce admins increase messaging productivity by adding support for options such as interactive messaging components and link previews.

• Send URLs with Link Previews
• Send and Receive Richly Formatted Messages with Markdown

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Release Notes

Enable Bring Your Own Channel for CCaaS

Add Messaging to a Voice Managed Package

Set Up the Demo Connector

Test the Interaction Service APIs

Configure Rep Status Syncing for Messaging

Configure the AgentWork Connector API

Associate Users with Queues

Add Interactive Messaging

Link Previews

Markdown

Transfer Messages and Conference

Pause Messaging Sessions

Control Messaging Actions

After Conversation Work

Enable Third Party Bots