Bring Your Own Channel for CCaaS Release Notes

This section describes recent changes that have been made to this guide.

• Added content for Enabling Third-Party Bots to clarify how to identify the bot in transcripts and to note updates for how to call the Conversation History API.
• Added topics in the Transfer Messages section to provide more guidance for CCaaS partners.
• For Create the Interaction Service Connected App, removed instruction to Select Issue JSON Web Token (JWT)-based access tokens for named users. Connected apps should not use this setting.
• Added content for Configuring Inbound Acknowledgements and Outbound Typing Indicators.
• Added content for Dynamically Controlling Messaging Actions.
• Added content for Sending URLs with Link Previews.

• Released the General Availability version of Bring Your Own Channel for CCaaS (BYOC for CCaaS). To learn more about Bring Your Own Channel for CCaaS, visit our learning map in Salesforce Help.
• Renamed the Bring Your Own Channel for CCaaS demo connector and made it publicly available. Access the demo connector code at https://github.com/salesforce-misc/byo-demo-connector.