Transfer Messages

This section provides guidelines related to transferring messaging sessions for Bring Your Own Channel for CCaaS.

• Customize the Destination List for Messaging Session Transfers
• Search the Transfer Destination List
• Transfer Messaging Sessions with Omni-Channel Flows
• Transfer Messaging Sessions to Omni-Channel Queues
• Transfer Messaging Sessions to Reps
• Transfer Messaging Sessions to External Contacts
• Configure Estimated Wait Times for Queues
• Show Agent Availability