Transfer Messages and Conference

This section provides guidelines related to transferring messaging sessions and conferencing for Bring Your Own Channel for CCaaS.

• Customize the Destination List for Messaging Session Transfers
• Transfer Messaging Sessions with Omni-Channel Flows
• Transfer Messaging Sessions to Omni-Channel Queues
• Transfer Messaging Sessions to Reps
• Transfer Messaging Sessions to External Contacts

• Add Multiple Participants to a Messaging Conference

• Search the Transfer and Conference Destination List
• Show Rep Availability for Transfer and Conference
• Configure Estimated Wait Times for Queues

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Get Started

Release Notes

Enable Bring Your Own Channel for CCaaS

Add Messaging to a Voice Managed Package

Set Up the Demo Connector

Test the Interaction Service APIs

Configure Rep Status Syncing for Messaging

Configure the AgentWork Connector API

Associate Users with Queues

Add Interactive Messaging

Transfer Messages and Conference

Customize Destination List

Transfer with Flows

Transfer to Queues

Transfer to Reps

Transfer to External Contacts

Conference

Search Transfer and Conference Destinations

Rep Availability

Estimated Wait Times

Pause Messaging Sessions

Control Messaging Actions

After Conversation Work

Enable Third Party Bots