Waitlist

Represents a queue to which drop in customers who visit the branch without an already scheduled appointment are added. This object is available in API version 58.0 and later.

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()

Special Access Rules

Salesforce Scheduler must be enabled.

Usage

Use waitlists to manage drop in customers. You can create multiple waitlists for a service territory. Depending on your business set up, assign work type groups and service resources to a waitlist. When customers visit the branch, the greeter can check them in to a specific waitlist based on the reason they’re visiting the branch. Depending on the availability of service resources on a particular day, you can choose to enable or disable a waitlist.

Fields

Description

Type: textarea
Properties: Create, Nillable, Update
Description: The description of the waitlist.

IsActive

Type: boolean
Properties: Create, Defaulted on create, Filter, Group, Sort, Update
Description: Indicates whether the waitlist is available to add drop in customers (true) or not (false).
Default value: false

LastReferencedDate

Type: dateTime
Properties: Filter, Nillable, Sort
Description: The date when the waitlist was last modified. Its label in the user interface is Last Modified Date.

LastViewedDate

Type: dateTime
Properties: Filter, Nillable, Sort
Description: The date when the waitlist was last viewed.

Name

Type: string
Properties: Create, Filter, Group, idLookup, Sort, Update
Description: The name of the waitlist.

OwnerId

Type: reference
Properties: Create, Defaulted on create, Filter, Group, Sort, Update
Description: The owner of the waitlist. This field is a polymorphic relationship field.
Relationship Name: Owner
Relationship Type: Lookup
Refers To: Group, User

ServiceTerritoryId

Type: reference
Properties: Create, Filter, Group, Nillable, Sort
Description: The ID of the service territory to which the waitlist belongs. This field is a relationship field.
Relationship Name: ServiceTerritory
Relationship Type: Lookup
Refers To: ServiceTerritory

Type

Type: picklist
Properties: Create, Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort, Update
Description: Specifies the appointment type.
Default value: DropIn
Possible values:
- DropIn
- Queued

Associated Objects

This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later.

WaitlistFeed: Feed tracking is available for the object.

WaitlistHistory: History is available for tracked fields of the object.

WaitlistOwnerSharingRule: Sharing rules are available for the object.

WaitlistShare: Sharing is available for the object.