OperatingHours

Represents the hours in which a service territory, service resource, or account is available for work in Salesforce Scheduler. This object is available in API version 38.0 and later.

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()

Special Access Rules

Salesforce Scheduler must be enabled.

Usage

By default, only System Administrators can view, create, and assign operating hours.

Service territory members—which are service resources who can work in the territory—automatically use their service territory’s operating hours. If a resource needs different operating hours than their territory, create separate operating hours for them from the Operating Hours tab. Then, select the desired hours in the Operating Hours lookup field on the service territory member detail page.

To view a service resource’s operating hours for a particular territory, navigate to their Service Territories related list and click the Member Number for the territory. This takes you to the service territory member detail page, which lists the member’s operating hours and dates during which they belong to the territory.

Fields

Description

Type: textarea
Properties: Create, Nillable, Update
Description: The description of the operating hours. Add any details that aren’t included in the name.

LastReferencedDate

Type: dateTime
Properties: Filter, Nillable, Sort
Description: The date when the operating hours record was last modified. Its label in the user interface is Last Modified Date.

LastViewedDate

Type: dateTime
Properties: Filter, Nillable, Sort
Description: The date when the operating hours record was last viewed.

Name

Type: string
Properties: Create, Filter, Group, idLookup, Sort, Update
Description: The name of the operating hours. For example, Summer Hours, Winter Hours, or Peak Season Hours.

TimeZone

Type: picklist
Properties: Create, Filter, Group, Restricted picklist, Sort, Update
Description: The time zone that the operating hours fall within.

Associated Objects

This object has the following associated objects. Unless noted, they’re available in the same API version as this object.

OperatingHoursFeed: Feed tracking is available for the object.