ServiceResourceSkill

Represents a skill that a service resource possesses in Salesforce Scheduler. This object is available in API version 38.0 and later.

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), update(), upsert()

Special Access Rules

Salesforce Scheduler must be enabled.

Usage

You can assign skills to all service resources in your org to indicate their certifications and areas of expertise, and specify each resource’s skill level from 0 to 99.99. For example, you can assign Maria the “Welding” skill, level 50.

If you intend to use the skills feature, determine which skills you want to track and how skill level must be determined. For example, you can want the skill level to reflect years of experience, certification levels, or license classes.

Fields

EffectiveEndDate

Type: datetime
Properties: Create, Filter, Nillable, Sort, Update
Description: The date when the skill expires. For example, if a service resource must be recertified after six months, the end date would be the date their certification expires.

EffectiveStartDate

Type: datetime
Properties: Create, Filter, Sort, Update
Description: The date when the service resource gains the skill. For example, if the skill represents a certification, the start date would be the date of certification.

LastReferencedDate

Type: dateTime
Properties: Filter, Nillable, Sort
Description: The date when the resource skill was last modified. Its label in the user interface is Last Modified Date.

LastViewedDate

Type: dateTime
Properties: Filter, Nillable, Sort
Description: The date when the resource skill was last viewed.

ServiceResourceId

Type: reference
Properties: Create, Filter, Group, Sort
Description: The service resource who possesses the skill. This is a relationship field.
Relationship Name: ServiceResource
Relationship Type: Lookup
Refers To: ServiceResource

SkillId

Type: reference
Properties: Create, Filter, Group, Sort, Update
Description: The skill the service resource possesses. This is a relationship field.
Relationship Name: Skill
Relationship Type: Lookup
Refers To: Skill

SkillLevel

Type: double
Properties: Create, Defaulted on create, Filter, Nillable, Sort, Update
Description: The service resource’s skill level. Skill level can range from zero to 99.99.

SkillNumber

Type: string
Properties: Autonumber, Defaulted on create, Filter, idLookup, Sort
Description: An auto-generated number identifying the resource skill assignment.

Associated Objects

This object has the following associated objects. Unless noted, they’re available in the same API version as this object.

ServiceResourceSkillFeed: Feed tracking is available for the object.

ServiceResourceSkillHistory: History is available for tracked fields of the object.