ResourcePreference

Represents an account’s preference for a specified service resource.

Resource preferences indicate which service resources should be assigned to a service appointment. You can designate service resources as preferred, required, or excluded on accounts.

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), update(), upsert()

Fields

LastReferencedDate

Type: dateTime
Properties: Filter, Nillable, Sort
Description: The date when the resource preference was last modified.

LastViewedDate

Type: dateTime
Properties: Filter, Nillable, Sort
Description: The date when the resource preference was last viewed.

PreferenceType

Type: picklist
Properties: Create, Defaulted on create, Filter, Group, Restricted picklist, Sort, Update
Description: Resource preference type. Values include:
- Preferred— Indicates that the user would like their appointment assigned to the resource.
- Required— Indicates that the resource must be assigned to the appointment.
- Excluded— Indicates that the resource must not be assigned to the appointment.
Resource preferences serve more as a suggestion than a requirement. You can still assign a service appointment to any resource regardless of the related account’s resource preferences.

RelatedRecordId

Type: reference
Properties: Create, Filter, Group, Sort
Description: The account with the resource preference. This is a polymorphic relationship field.
Relationship Name: RelatedRecord
Relationship Type: Lookup
Refers To: Account

ResourcePreferenceNumber

Type: string
Properties: Autonumber, Defaulted on create, Filter, Sort
Description: An auto-generated number identifying the resource preference.

ServiceResourceId

Type: reference
Properties: Create, Filter, Group, Sort, Update
Description: The service resource that is preferred, required, or excluded. This is a relationship field.
Relationship Name: ServiceResource
Relationship Type: Lookup
Refers To: ServiceResource

Associated Objects

This object has the following associated objects. Unless noted, they are available in the same API version as this object.

ResourcePreferenceFeed: Feed tracking is available for the object.

ResourcePreferenceHistory: History is available for tracked fields of the object.