KnowledgeArticleVoteStat

Provides the weighted rating for the specified article on a scale of 1 to 5 across all article types. This object is read-only and available in API version 20.0 and later.

Knowledge__VoteStat is derived from this object.

Supported Calls

describeSObjects(), query(), retrieve()

Special Access Rules

Knowledge must be enabled in your org. Users must have access to the published version of an article to retrieve its votes. For more information on published article version, see the PublishStatus field in KnowledgeArticleVersion

Fields

Field Name	Details
Channel	Type picklist Properties Filter, Group, Restricted picklist, Sort Description The channel where the article is rated: `AllChannels` for article views across all channels. `App` for the internal Salesforce Knowledge application. `Pkb` for article views in public knowledge base. `Csp` for Customer Portal. `Prm` for article view in partner portal.
NormalizedScore	Type double Properties Filter, Nillable, Sort Description Article's weighted score on a scale of 1 to 5. A higher score means more votes. Articles without recent votes trend towards an average rating of three stars.
ParentId	Type reference Properties Filter, Group, Sort Description The rated article. This corresponds to a KnowledgeArticle record.

Usage

Use this object to query or retrieve the rating for an article.

Alternatively, client applications can use the article type API Name followed by __VoteStat to query or retrieve the rating for an article for a specific article type.

SOQL Samples

See KnowledgeArticleViewStat.

Object Reference for Salesforce and Lightning Platform