LinkedArticle

Represents a knowledge article that is attached to a work order, work order line item, or work type. This object is available in API version 37.0 and later.

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), undelete(), update(), upsert()

Special Access Rules

Knowledge must be enabled in your org. Field Service must be enabled. Only users that have access to the Knowledge article and the parent record linked to it can access this object.

In Knowledge in Salesforce Classic, only Field Service objects such as Work Order, Work Type, and Work Order Line Item are supported for linked articles. In Lightning Knowledge, other social objects such as Chat, Messaging, Voice Call, and Social Post are supported for linked articles.

Fields

Field Name	Details
CurrencyIsoCode	Type picklist Properties Create, Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort, Update Description Available only for orgs with the multicurrency feature enabled. Contains the ISO code for any currency allowed by the organization.
KnowledgeArticleId	Type reference Properties Create, Filter, Group, Nillable, Sort Description The ID of the Knowledge article attached to the record. The label in the user interface is Knowledge Article ID.
KnowledgeArticleVersionId	Type reference Properties Create, Filter, Group, Nillable, Sort Description The version of the Knowledge article attached to the record. This field lists the title of the attached version and links to the version. The label in the user interface is Article Version. When you attach an article to a work order, that version of the article stays associated with the work order, even if later versions are published. If needed, you can detach and reattach an article to a work order to link the latest version.
LinkedEntityId	Type reference Properties Create, Filter, Group, Nillable, Sort Description The ID of the record that the Knowledge article is attached to. The label in the user interface is Linked Record ID.
Name	Type string Properties Create, Filter, Group, idLookup, Sort, Update Description The title of the article. The label in the user interface is Article Title.
RecordTypeId	Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description The ID of the article’s record type, if used. This field is only available for Lightning Knowledge.
Type	Type string Properties Filter, Group, Nillable, Sort Description (Read only) The type of record that the Knowledge article is attached to. For example, work order. The label in the user interface is Linked Object Type.

Usage

Admins can customize linked articles’ page layouts, fields, validation rules, and more from the Linked Articles page in Setup.

Associated Objects

This object has the following associated objects. Unless noted, they are available in the same API version as this object.

LinkedArticleFeed: Feed tracking is available for the object.
LinkedArticleHistory: History is available for tracked fields of the object.

Object Reference for Salesforce and Lightning Platform