ConversationEntry

Represents a message or an event in the chat history between an agent and a messaging user. This object is available in API version 43.0 and later.

Supported Calls

create(), delete(), describeSObjects(), query(), retrieve(), update(), upsert()

Fields

Field	Details
ActorId	Type reference Properties Create, Filter, Group, Nillable, Sort Description The ID of the author. The possible values can be `null` or any ID in the following domain set: `BotDefinition` `LiveChatVisitor` `MessagingEndUser` `User`
ActorName	Type string Properties Create, Filter, Nillable, Sort Description The name of the author sending the message or event.
ActorType	Type picklist Properties Create, Filter, Group, Restricted picklist, Sort Description The author of this entry in the chat history. The valid values include: `Agent` `Bot` `EndUser` `Supervisor` `System`
ClientDuration	Type int Properties Create, Filter, Group, Nillable, Sort Description The length in milliseconds for the entry. This field is used with voice messages and other applicable use cases. This value may be 0 if not set by the client. This field is available in API version 51.0 and later.
ClientTimestamp	Type dateTime Properties Create, Filter, Nillable, Sort Description The timestamp sent by the client when it generated the entry. This field is available in API version 51.0 and later.
ConversationId	Type reference Properties Create, Filter, Group, Sort Description The MessagingSession ID this entry belongs to.
EntryEndTime	Type datetime Properties Create, Filter, Nillable, Sort Description The timestamp that this entry ended in the chat history. This field is available in API version 48.0 and later.
EntryTime	Type datetime Properties Create, Filter, Sort Description The timestamp of this entry in the chat history.
EntryTimeMilliSecs	Type int Properties Create, Filter, Group, Nillable, Sort Description The milliseconds value for the time when an entry was received by the server. Note that the related EntryTime field does not provide millisecond accuracy. This field is available in API version 51.0 and later.
EntryType	Type picklist Properties Create, Filter, Group, Restricted picklist, Sort Description The type of entry in the chat history. Can be a message (`text`) or an event. The possible values include: `Text` `AdminOptedIn` `AdminOptedOut` `BotEscalated` `ChatbotClosedIdleSession` `ChatbotEndedChatByAction`—Conversation ended by automated action `ChatbotEndedTransferNotConfigured`—Conversation ended because transfer fail is not configured `ChatbotEstablished` `ChatbotNotEstablished` `EndUserOptedIn` `EndUserOptedOut`
HasAttachments	Type boolean Properties Create, Defaulted on create, Filter, Group, Sort Description Indicates whether a message has attachments associated with it (`true`) or not (`false`).
Message	Type textarea Properties Create, Nillable Description The message or event sent by the author.
MessageDeliverTime	Type datetime Properties Create, Filter, Nillable, Sort Description Unused field reserved for future use.
MessageIdentifier	Type string Properties Create, Filter, Group, Nillable, Sort
MessageReadTime	Type datetime Properties Create, Filter, Nillable, Sort Description Unused field reserved for future use.
MessageSendTime	Type datetime Properties Create, Filter, Nillable, Sort Description Unused field reserved for future use.
MessageStatus	Type picklist Properties Create, Filter, Group, Nillable, Restricted picklist, Sort Description The status of the message sent by the author. The valid values include: `Delivered` `Error` `Pending` `Read` `Sent`
MessageStatusCode	Type string Properties Create, Filter, Group, Nillable, Sort, Update Description The code associated with a message status. MessageStatusCode is only populated when a message is undeliverable
Seq	Type int Properties Create, Filter, Group, Sort Description The sequence position of this entry in the chat history.
ServerReceivedTimestamp	Type dateTime Properties Create, Filter, Nillable, Sort Description The timestamp recorded when the server received the entry. This is a unique value and is used for ordering. This value can also be referred to as the “transcripted timestamp.” This field is available in API version 51.0 and later.

Object Reference for Salesforce and Lightning Platform

ConversationEntry

Supported Calls

Fields