Problem

Problems represent the root cause data of one or more incidents. This object contains all the details of a problem, documenting the history of the problem from detection to closure. This object is available in API version 53.0 and later.

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()

Fields

Field	Details
Category	Type picklist Properties Create, Filter, Group, Nillable, Sort, Update Description The type of problem. Administrators set field values.
Description	Type textarea Properties Create, Nillable, Update Description A description of the problem. This field can store up to 32 KB of data, but only the first 255 characters appear in reports.
Impact	Type picklist Properties Create, Defaulted on create, Filter, Group, Sort, Update Description The problem's impact. Possible values are: `High` `Low` `Medium` The default value is 'High'.
LastReferencedDate	Type dateTime Properties Filter, Nillable, Sort Description The date and time (in UTC) when the current user last accessed this record, a record related to this record, or a list view.
LastViewedDate	Type dateTime Properties Filter, Nillable, Sort Description The date and time (in UTC) when the current user last viewed this record or list view. If this value is null, the user might have only accessed this record or list view. (LastReferencedDate) but not viewed it.
OwnerId	Type reference Properties Create, Defaulted on create, Filter, Group, Sort, Update Description This is a polymorphic relationship field that represents the user or group assigned to resolve the problem. Relationship Name Owner Relationship Type Lookup Refers To Group, User
ParentProblemId	Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description The ID of a problem above one or more related problems in a problem hierarchy. This is a relationship field. Relationship Name ParentProblem Relationship Type Lookup Refers To Problem
Priority	Type picklist Properties Create, Defaulted on create, Filter, Group, Sort, Update Description The impact and urgency of the problem. Possible values are: `Critical` `High` `Low` `Moderate` The default value is 'Critical'.
PriorityOverrideReason	Type string Properties Create, Filter, Group, Nillable, Sort, Update Description The reason why the priority should be changed or edited.
ProblemNumber	Type string Properties Autonumber, Defaulted on create, Filter, idLookup, Sort Description The unique, system-generated problem number.
ResolutionDateTime	Type dateTime Properties Create, Filter, Nillable, Sort, Update Description The date and time (in UTC) when the problem was resolved.
ResolutionSummary	Type textarea Properties Create, Nillable, Update Description A description of the steps needed to resolve the incident.
ResolvedById	Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description The ID of the user who resolved the problem. This is a relationship field. Relationship Name ResolvedBy Relationship Type Lookup Refers To User
RootCauseSummary	Type textarea Properties Create, Nillable, Update Description A description of the problem resolution or root cause. This field can store up to 32 KB of data, but only the first 255 characters display in reports.
Status	Type picklist Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Any custom or granular stages customers wants to track. This will be a dependent picklist. Possible values are: `Closed` `Fix in Progress` `Known Error` `New` `Open` `Pending Change` `Resolved` `Root Case Analysis` `Work In Progress` The default value is 'New'.
StatusCode	Type picklist Properties Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort Description The status of the problem. Possible values are: `Closed` `FixInProgress` `KnownError` `New` `Open` `PendingChange` `Resolved` `RootCauseAnalysis` `WorkInProgress` The default value is 'New'.
SubCategory	Type picklist Properties Create, Filter, Group, Nillable, Sort, Update Description The type of problem. One level deeper than Category. Administrators set field values.
Subject	Type string Properties Create, Filter, Group, Sort, Update Description A brief description of the problem.
Urgency	Type picklist Properties Create, Defaulted on create, Filter, Group, Sort, Update Description A measure of how long a resolution can be delayed until an incident, problem, or change has a significant business impact. Possible values are: `High` `Low` `Medium` The default value is 'High'.

Object Reference for Salesforce and Lightning Platform

Problem

Supported Calls

Fields