| ActionItemOwnerId |
- Type
- reference
- Properties
- Filter, Group, Nillable, Sort
- Description
- The ID associated with the owner of the AI-generated action item.
The owner can be an agent or human user, and can change during the
review and execution process. By default, the owner is an agent or
queue.
- This field is a polymorphic relationship field.
- Relationship Name
- ActionItemOwner
- Refers To
- Group, User
|
| AgentType |
- Type
- picklist
- Properties
- Filter, Group, Restricted picklist, Sort
- Description
- Required. The specific agent that suggests and processes the
AI-generated action item.
|
| BotDefinitionId |
- Type
- reference
- Properties
- Filter, Group, Nillable, Sort
- Description
- The ID of the agent definition that can execute the AI-generated
action item.
- This field is a relationship field.
- Relationship Name
- BotDefinition
- Refers To
- BotDefinition
|
| BotVersionId |
- Type
- reference
- Properties
- Filter, Group, Nillable, Sort
- Description
- The ID of the agent version that can execute the AI-generated
action item.
- This field is a relationship field.
- Relationship Name
- BotVersion
- Refers To
- BotVersion
|
| CustomAgentActionName |
- Type
- string
- Properties
- Filter, Group, Nillable, Sort
- Description
- The name of the custom agent action.
|
| ExpirationDate |
- Type
- dateTime
- Properties
- Filter, Sort
- Description
- Required. The timestamp when the AI-generated action item
expires.
|
| FieldName |
- Type
- string
- Properties
- Filter, Group, Nillable, Sort
- Description
- The name of the field to update when the AI-generated action item
is a field update.
|
| GeneratedResponseIdRef |
- Type
- string
- Properties
- Filter, Group, Nillable, Sort
- Description
- The ID of generated result in the GenAIGeneration DMO. This field
can be used by human users to provide feedback on the AI-generated
action item.
|
| OriginalValue |
- Type
- textarea
- Properties
- Nillable
- Description
- The original value of the field before it's updated by the
AI-generated action item.
|
| ParentId |
- Type
- reference
- Properties
- Filter, Group, Sort
- Description
- Required. The record that the AI-generated action item is
for.
- This field is a polymorphic relationship field.
- Relationship Name
- Parent
- Refers To
- Account, Opportunity
|
| ParentType |
- Type
- picklist
- Properties
- Filter, Group, Nillable, Restricted picklist, Sort
- Description
- Required. The object that the AI-generated action item is
for.
|
| Status |
- Type
- picklist
- Properties
- Filter, Group, Restricted picklist, Sort
- Description
- Required. The status of the AI-generated action item.
|
| Subject |
- Type
- string
- Properties
- Filter, Group, Sort
- Description
- Required. The subject line that displays to users indicating what
the action item is.
|
| Type |
- Type
- picklist
- Properties
- Filter, Group, Restricted picklist, Sort
- Description
- Required. The type of AI-generated action item. For example, field
update or custom agent action.
|
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