| CanEscalate |
- Type
- boolean
- Properties
- Create, Defaulted on create, Filter, Group, Sort, Update
- Description
- Indicates whether this topic is eligible for escalation to a
rep.
- The default value is false.
|
| Description |
- Type
- textarea
- Properties
- Create, Update
- Description
- The description of the topic.
|
| DeveloperName |
- Type
- string
- Properties
- Create, Filter, Group, Sort, Update
- Description
- Represents the API name of the topic. Can contain only underscores
and alphanumeric characters and must be unique in your org. It must
begin with a letter, not include spaces, not end with an
underscore, and not contain two consecutive underscores.
|
| IsLocal |
- Type
- boolean
- Properties
- Defaulted on create, Filter, Group, Sort
- Description
- This field is a calculated field and is set to true if this topic is an edited
version of a standard topic.
- The default value is false.
|
| Language |
- Type
- picklist
- Properties
- Create, Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort, Update
- Description
- The language of the topic.
|
| LocalDeveloperName |
- Type
- string
- Properties
- Create, Filter, Group, Nillable, Sort, Update
- Description
- The unique name for this topic within an agent.
|
| MasterLabel |
- Type
- string
- Properties
- Create, Filter, Group, Sort, Update
- Description
- The master label for the topic.
|
| NamespacePrefix |
- Type
- string
- Properties
- Filter, Group, Nillable, Sort
- Description
- The namespace prefix that is associated with this object. Each
Developer Edition org that creates a managed package has a unique
namespace prefix. Limit: 15 characters. You can refer to a
component in a managed package by using the namespacePrefix__componentName
notation.
The namespace prefix can have one of these
values.
- In Developer Edition orgs,
NamespacePrefix is set to the
namespace prefix of the org for all objects that support it,
unless an object is in an installed managed package. In that
case, the object has the namespace prefix of the installed
managed package. This field’s value is the namespace prefix
of the Developer Edition org of the package developer.
- In orgs that are not Developer Edition orgs,
NamespacePrefix is set only for
objects that are part of an installed managed package. All
other objects have no namespace prefix.
|
| ParentId |
- Type
- reference
- Properties
- Create, Filter, Group, Nillable, Sort, Update
- Description
- The ID of the object that owns the topic.
- This field is a polymorphic relationship field.
- Relationship Name
- Parent
- Refers To
- GenAiPlannerDefinition, GenAiPlannerFunctionDef
|
| PlannerId |
- Type
- reference
- Properties
- Create, Filter, Group, Nillable, Sort, Update
- Description
- The agent planner service for this topic.
- This field is a relationship field.
- Relationship Name
- Planner
- Refers To
- GenAiPlannerDefinition
|
| PluginType |
- Type
- picklist
- Properties
- Create, Defaulted on create, Filter, Group, Restricted picklist, Sort
- Description
- Possible values are:
|
| Scope |
- Type
- textarea
- Properties
- Create, Nillable, Update
- Description
- A specific job description for a topic.
|
| Source |
- Type
- picklist
- Properties
- Create, Filter, Group, Nillable, Restricted picklist, Sort
- Description
- The optional source standard or custom topic from which this topic's configuration, including description, instructions, and utterances, is copied. If there's no value, the topic is used only within this agent version.
|
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