LiveChatTranscriptSkill

Represents a join between LiveChatTranscript and Skill. This object is available in API version 25.0 and later.

Supported Calls

create(), delete(), getDeleted(), getUpdated(), query(), retrieve(), undelete(), update()

Field Name	Details
Name	Type string Properties Autonumber, Defaulted on create, Filter, idLookup, Sort Description The name of the transcript.
SkillId	Type reference Properties Create, Filter, Group, Nillable, Sort Description The record ID of the skill.
TranscriptId	Type reference Properties Create, Filter, Group, Sort Description The record ID of the transcript.

Use this object to assign a specific skill to a specific transcript for multi-skill routing.