BroadcastCommunication | Object Reference for the Salesforce Platform

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete()

Special Access Rules

To access this object with Service Cloud, enable Incident Management in setup and set up Broadcast Communications.

Fields

Field	Details
Body	Type textarea Properties Create, Nillable Description If BroadcastType is `Alert`, this field contains the alert message. If BroadcastType is `Email`, this field contains the email body text. If BroadcastType is `ExperienceSiteBanner`, this field is empty. If BroadcastType is `Slack`, this field contains the Slack message.
BroadcastCommunicationNumber	Type string Properties Autonumber, Defaulted on create, Filter, idLookup, Sort Description Auto-generated number for every BroadcastCommunication record.
BroadcastType	Type picklist Properties Create, Filter, Group, Restricted picklist, Sort Description Medium used to distribute the message. Possible values are: `Alert` `Email` `ExperienceSiteBanner` `Slack`
CustomNotificationTypeId	Type reference Properties Create, Filter, Group, Nillable, Sort Description ID of the custom notification template used to frame the Slack message. Only applies if BroadcastType is `Slack`. Available in API version 58.0 and later. This field is a relationship field. Relationship Name CustomNotificationType Relationship Type Lookup Refers To CustomNotificationType
LastReferencedDate	Type dateTime Properties Filter, Nillable, Sort Description The timestamp when the current user last accessed this record indirectly, for example, through a list view or related record.
LastViewedDate	Type dateTime Properties Filter, Nillable, Sort Description The timestamp when the current user last viewed this record or list view. If this value is null, and LastReferenceDate is not null, the user accessed this record or list view indirectly.
OwnerId	Type reference Properties Create, Defaulted on create, Filter, Group, Sort Description ID of the owner of this object. This field is a polymorphic relationship field. Relationship Name Owner Relationship Type Lookup Refers To Group, User
RelatedRecordId	Type reference Properties Create, Filter, Group, Sort Description ID of the incident associated with the broadcast communication. This field is a relationship field. Relationship Name RelatedRecord Relationship Type Lookup Refers To Incident
Subject	Type textarea Properties Create, Nillable Description If BroadcastType is `Alert`, this field is the alert message in the format “Incident Alert \| <Incident subject> \| <Incident Number>.” If BroadcastType is `Email`, this field is the subject of the email sent. If BroadcastType is `ExperienceSiteBanner`, this field is empty. If BroadcastType is `Slack`, this field is in the format “Incident Alert \| <Incident Subject>."

Associated Objects

This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later.

BroadcastCommunicationChangeEvent: Change events are available for the object.
BroadcastCommunicationFeed: Feed tracking is available for the object.
BroadcastCommunicationHistory: History is available for tracked fields of the object.
BroadcastCommunicationOwnerSharingRule: Sharing rules are available for the object.
BroadcastCommunicationShare: Sharing is available for the object.