Claim

AccountId

• Type: reference
• Properties: Create, Filter, Group, Nillable, Sort, Update
• Description: The ID of the account related to the claim.

ActualAmount

• Type: currency
• Properties: Create, Filter, Nillable, Sort, Update
• Description: The actual amount that was billed for the repair of damages.

ApprovedAmount

• Type: currency
• Properties: Create, Filter, Nillable, Sort, Update
• Description: The amount that was approved for the repair of damages based on an agent's inspection.

AssessmentDate

• Type: dateTime
• Properties: Create, Filter, Nillable, Sort, Update
• Description: The date on which the claim was officially assessed.

CaseId

• Type: reference
• Properties: Create, Filter, Group, Nillable, Sort, Update
• Description: The ID of the case that created the claim.

ClaimLossDate

• Type: date
• Properties: Create, Filter, Group, Nillable, Sort, Update
• Description: The date on which the incident took place.

  Available in API version 66.0 and later.

ClaimReason

• Type: string
• Properties: Create, Filter, Group, Nillable, Sort, Update
• Description: The reason for initiating the claim.

ClaimReasonType

• Type: picklist
• Properties: Create, Filter, Group, Nillable, Sort, Update
• Description: The category that the claim reason belongs to. For example, natural disaster, accident.

ClaimType

• Type: picklist
• Properties: Create, Filter, Group, Nillable, Sort, Update
• Description: The type of the claim. For example, home, auto, annuity, life, or workers’ compensation.

EstimatedAmount

• Type: currency
• Properties: Create, Filter, Nillable, Sort, Update
• Description: The estimated cost of damages given by the owner or the repair shop.

FinalizedDate

• Type: dateTime
• Properties: Create, Filter, Nillable, Sort, Update
• Description: The date on which the claim was marked resolved, with claim status as approved or rejected.

FinancialAuthorityStatus

• Type: picklist
• Properties: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
• Description: Specifies the financial authority status of the claim.
• Possible values:
  • Authority Approved
  • Authority Denied
  • No Authority Pending
  • Pending Authority

FnolChannel

• Type: picklist
• Properties: Create, Filter, Group, Nillable, Sort, Update
• Description: The channel through which the loss was reported.
• Possible values:
  • Chatbot
  • Mobile
  • Phone
  • Web

IncidentId

• Type: reference
• Properties: Create, Filter, Group, Nillable, Sort, Update
• Description: The incident to which a claim pertains. For example, a claim associated with a catastrophe. This field is available in API version 54.0 and later.

  This is a relationship field.

• Relationship Name: Incident
• Relationship Type: Lookup
• Refers To: Incident

IncidentSite

• Type: address
• Properties: Filter, Nillable
• Description: The place where the incident took place.

  This is a compound field of type Address and combines these fields: IncidentSiteCity, IncidentSiteCountry, IncidentSiteGeocodeAccuracy, IncidentSiteLatitude, IncidentSiteLongitude, IncidentSitePostalCode, IncidentSiteState, and IncidentSiteStreet. For more information, see Address Compound Fields.

InitiationDate

• Type: dateTime
• Properties: Create, Filter, Nillable, Sort, Update
• Description: The date on which the claim was initiated.

InsuredAssetId

• Type: reference
• Properties: Create, Filter, Group, Nillable, Sort, Update
• Description: The ID of the asset that is insured.

IsAuthoritiesNotified

• Type: boolean
• Properties: Create, Defaulted on create, Filter, Group, Sort, Update
• Description: Indicates whether the authorities have been informed about the incident.
• Default value: False

IsClosed

• Type: boolean
• Properties: Defaulted on create, Filter, Group, Sort
• Description: Indicates whether the claim has been closed.
• Default value: False

IsDrivable

• Type: boolean
• Properties: Create, Defaulted on create, Filter, Group, Sort, Update
• Description: Indicates whether the vehicle is drivable after the incident.
• Default value: False

IsInhabitable

• Type: boolean
• Properties: Create, Defaulted on create, Filter, Group, Sort, Update
• Description: Indicates whether the property is inhabitable after the incident.
• Default value: False

LastReferencedDate

• Type: dateTime
• Properties: Filter, Nillable, Sort
• Description: The timestamp for when the current user last viewed a record related to this record.

LastViewedDate

• Type: dateTime
• Properties: Filter, Nillable, Sort
• Description: The timestamp for when the current user last viewed this record. If this value is null, it’s possible that this record was referenced (LastReferencedDate) and not viewed.

LossDate

• Type: dateTime
• Properties: Create, Filter, Nillable, Sort, Update
• Description: The date and time when the incident took place.

LossType

• Type: picklist
• Properties: Create, Filter, Group, Nillable, Sort, Update
• Description: The type of the loss for which the claim was initiated. For example, partial loss, repair, replacement.

Name

• Type: string
• Properties: Create, Filter, Group, Sort, Update
• Description: The claim number in the claims management system.

OwnerId

• Type: reference
• Properties: Create, Defaulted on create, Filter, Group, Sort, Update
• Description: ID of the record owner.

PolicyNumberId

• Type: reference
• Properties: Create, Filter, Group, Nillable, Sort, Update
• Description: ID of the parent insurance policy related to the claim.

ProductId

• Type: reference
• Properties: Create, Filter, Group, Nillable, Sort, Update
• Description: The product that's associated with the claim. This field is available from API version 65.0 and later.

RecordSource

• Type: picklist
• Properties: Filter, Group, Nillable, Restricted picklist, Sort
• Description: Specifies the source application context for the record.

  Available in API version 66.0 and later.

• Possible values:
  • DigitalInsurance
  • Null

RenewalChannel

• Type: picklist
• Properties: Create, Filter, Group, Nillable, Sort, Update
• Description: The channel through which the insurance policy associated with this claim was renewed. This field is deprecated in API version 48.0 and will be removed in API version 52 (the Summer ’21 release).
• Possible values:
  • Chatbot
  • Mobile
  • Phone
  • Web

RepairShop

• Type: string
• Properties: Create, Filter, Group, Nillable, Sort, Update
• Description: The name of the repair shop where the damaged vehicle was repaired.

RepairShopLocation

• Type: textarea
• Properties: Create, Nillable, Update
• Description: The location of the repair shop where the damaged vehicle was repaired.

ReportDate

• Type: dateTime
• Properties: Create, Filter, Nillable, Sort, Update
• Description: The timestamp for when the incident report was filled out.

ReportNumber

• Type: string
• Properties: Create, Filter, Group, idLookup, Nillable, Sort, Update
• Description: The number of the incident report.

ReportingAuthority

• Type: string
• Properties: Create, Filter, Group, Nillable, Sort, Update
• Description: The name of the authority who filled out the incident report.

Severity

• Type: picklist
• Properties: Create, Filter, Group, Nillable, Sort, Update
• Description: The severity of the claim. For example, high, medium, or low.

SourceSystem

• Type: string
• Properties: Create, Filter, Group, Nillable, Sort, Update
• Description: The name of the system this record was obtained from.

SourceSystemIdentifier

• Type: string
• Properties: Create, Filter, Group, Nillable, Sort, Update
• Description: The ID of this record in the source system.

Status

• Type: picklist
• Properties: Create, Defaulted on create, Filter, Group, Nillable, Sort, Update
• Description: The status of the claim.

Summary

• Type: textarea
• Properties: Create, Nillable, Update
• Description: The description of the claim.

VisitDate

• Type: dateTime
• Properties: Create, Filter, Nillable, Sort, Update
• Description: The timestamp for when the agent visited the site of the incident or the place where the vehicle was moved after the incident.

VisitSite

• Type: textarea
• Properties: Create, Nillable, Update
• Description: The site that the agent visited.

This object has the following associated objects. Unless noted, they are available in the same API version as this object.

ClaimChangeEvent

Change events are available for the object in API version 63.0 and later.