DisputeItemChargeback

ChargebackAmount

• Type: currency
• Properties: Create, Filter, Nillable, Sort, Update
• Description: The total amount claimed by the issuer using a chargeback for the disputed transaction. Available in version 62.0 and later.

ChargebackAmountCurrency

• Type: string
• Properties: Create, Filter, Group, Nillable, Sort, Update
• Description: The currency in which the chargeback amount is credited to the cardholder. Available in version 62.0 and later.

ChargebackCreatedData

• Type: date
• Properties: Create, Filter, Group, Nillable, Sort, Update
• Description: The date when the chargeback was created for a disputed transaction. Available in version 62.0 and later.

ChargebackIdentifier

• Type: string
• Properties: Create, Filter, Group, Nillable, Sort, Update
• Description: The unique identifier of the chargeback assigned by the dispute system.

ChargebackReferenceNumber

• Type: string
• Properties: Create, Filter, Group, Nillable, Sort, Update
• Description: A unique reference number that's associated with the chargeback process, enabling the issuer to track the chargeback throughout its lifecycle, including pre-arbitration case.

ChargebackResponse

• Type: picklist
• Properties: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
• Description: Specifies the response given by the payment network to a chargeback.
• Possible values:
  • Accept Full
  • Accept Partial
  • Decline

ChargebackResponseReason

• Type: picklist
• Properties: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
• Description: Specifies the reason given by the payment network for the chargeback response.
• Possible values:
  • Cardholder No Longer Disputes
  • Compelling Evidence
  • Copy of ATM Cash Disbursement or Load Transaction
  • Credit or Reversal Processed
  • Invalid Dispute
  • Non-fiat currency or non-fungible token
  • Not listed Above
  • Reversal issued by merchant

Description

• Type: string
• Properties: Create, Filter, Group, Nillable, Sort, Update
• Description: The description of the chargeback request provided by the member or the entity filing the chargeback.

DisputeItemId

• Type: reference
• Properties: Create, Filter, Group, Sort
• Description: The Dispute Item associated with the chargeback.

  This field is a relationship field.

• Relationship Name: DisputeItem
• Relationship Type: Master-detail
• Refers To: DisputeItem (the master object)

DisputeReasonId

• Type: reference
• Properties: Create, Filter, Group, Nillable, Sort, Update
• Description: The dispute reason associated with the chargeback.

  This field is a relationship field.

• Relationship Name: DisputeReason
• Relationship Type: Lookup
• Refers To: DisputeReason

DocumentStatus

• Type: string
• Properties: Create, Filter, Group, Nillable, Sort, Update
• Description: The status of a document associated with the chargeback.

IsDocumentRequired

• Type: boolean
• Properties: Create, Defaulted on create, Filter, Group, Sort, Update
• Description: Indicates whether a supporting document is required (true) or not (false) for dispute resolution.
• Default value: false

IsPartialChargeback

• Type: boolean
• Properties: Create, Defaulted on create, Filter, Group, Sort, Update
• Description: Indicates whether the cardholder has disputed only a portion of the transaction amount (true) or not (false).
• Default value: false

IsRefundReceived

• Type: boolean
• Properties: Create, Defaulted on create, Filter, Group, Sort, Update
• Description: Indicates whether the cardholder received the expected refund (true) or not (false) for the chargeback.
• Default value: false

RejectReason

• Type: string
• Properties: Create, Filter, Group, Nillable, Sort, Update
• Description: The reason for rejecting the chargeback by the dispute system.

Status

• Type: picklist
• Properties: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
• Description: Specifies the status of chargeback.
• Possible values:
  • Closed
  • Not Submitted
  • Rejected
  • Rejected By Merchant
  • Submitted
  • Malicious File - On hold
  • On Hold - Rapid Dispute Resolution Inprogress
  • Pending Scan
  • Recalled
  • Resolved by Rapid Dispute Resolution

StatusUpdateDateTime

• Type: dateTime
• Properties: Create, Filter, Nillable, Sort, Update
• Description: The date and time when the chargeback status was last updated. The timestamp is represented in the ISO 8601 format.

TransactionSettlementDate

• Type: date
• Properties: Create, Filter, Group, Nillable, Sort, Update
• Description: The date when the transaction was completed and the funds were transferred between the parties involved.

Type

• Type: picklist
• Properties: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
• Description: Specifies the type of chargeback based on the dispute reason.
• Possible values:
  • Chargeback
  • Second Presentment

This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later.

DisputeItemChargebackChangeEvent

Change events are available for the object.

DisputeItemChargebackFeed

Feed tracking is available for the object.

DisputeItemChargebackHistory

History is available for tracked fields of the object.

DisputeItemChargebackOwnerSharingRule

Sharing rules are available for the object.

DisputeItemChargebackShare

Sharing is available for the object.