ChangeRequestConflict

Represents the details related to a conflict between a change request and other scheduled activities, such as scheduled events or other change requests that are planned for deployment in the same period. This object is available in API version 66.0 and later.

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()

Special Access Rules

This object is available if Change Request Conflict Detection in enabled in your org. In the Change Management settings in Salesforce Go, turn on Change Request Conflict Detection.

Fields

ClosedDateTime

Type: dateTime
Properties: Create, Filter, Nillable, Sort, Update
Description: The date and time when the conflict is closed, by either marking it as resolved or ignored.

CnflctDetectionRuleIdentifier

Type: string
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: The flow-based rule or any other business logic that identified a conflict and created the change conflict record.

CnflctPeriodEndDateTime

Type: dateTime
Properties: Create, Filter, Sort, Update
Description: The end date and time of the conflict period for a change request.

CnflctPeriodStartDateTime

Type: dateTime
Properties: Create, Filter, Sort, Update
Description: The start date and time of the conflict period for a change request.

Comments

Type: textarea
Properties: Create, Nillable, Update
Description: The comments related to the status of the change request conflict that stores business justifications, collaboration notes, and other information when the status is modified.

ConflictNumber

Type: string
Properties: Autonumber, Defaulted on create, Filter, idLookup, Sort
Description: The autogenerated record number for a change request conflict.

ConflictSourceConfigItemId

Type: reference
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: The configuration item that is the source of the conflict for two or more change requests. This field is a relationship field.
Relationship Name: ConflictSourceConfigItem
Refers To: ConfigurationItem

ConflictSourceRecordId

Type: reference
Properties: Create, Filter, Group, Sort, Update
Description: The source record such as an event or another change request that causes the conflict. This field is a polymorphic relationship field.
Relationship Name: ConflictSourceRecord
Refers To: ChangeRequest, SrvcMgmntRecEvntAsgnt

ConflictSourceUserId

Type: reference
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: The user who is the source of the conflict for two or more change requests. This field is a relationship field.
Relationship Name: ConflictSourceUser
Refers To: User

Description

Type: textarea
Properties: Create, Nillable, Update
Description: The description of a change request conflict.

DetectedDateTime

Type: dateTime
Properties: Create, Filter, Sort, Update
Description: The most current date and time when the conflict is detected for a change request.

Impact

Type: picklist
Properties: Create, Filter, Group, Sort, Update
Description: Specifies the business impact of the conflict if the conflict isn’t resolved, such as critical, low, or medium.
Possible values:
- Critical
- High
- Low
- Medium

ImpactedChangeRequestId

Type: reference
Properties: Create, Filter, Group, Sort
Description: The primary change request ID being analyzed. This field is a relationship field.
Relationship Name: ImpactedChangeRequest
Relationship Type: Master-detail
Refers To: ChangeRequest (the master object)

LastReferencedDate

Type: dateTime
Properties: Filter, Nillable, Sort
Description: The timestamp when the current user last accessed this record, a record related to this record, or a list view.

LastViewedDate

Type: dateTime
Properties: Filter, Nillable, Sort
Description: The timestamp when the current user last viewed this record or list view.

ResolutionMethod

Type: picklist
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: Specifies the resolution method for a change request conflict, such as marking it as ignored or resolved.
Possible values:
- Change Canceled
- Change Rescheduled
- Marked Ignored
- Marked Resolved

ResolvedById

Type: reference
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: The user who resolves a change request conflict. This field is a relationship field.
Relationship Name: ResolvedBy
Refers To: User

Status

Type: picklist
Properties: Create, Filter, Group, Sort, Update
Description: Specifies the status of a change request conflict, such as new, under review, or resolved.
Possible values:
- Awaiting Action
- Closed
- Ignored
- New
- Resolved
- System Ignored
- Under Review

Type

Type: picklist
Properties: Create, Filter, Group, Sort, Update
Description: Specifies the type of a change request conflict such as owner-based conflict or configuration item-based conflict.
Possible values:
- Change Owner Conflict
- Configuration Item Conflict
- Maintenance Window Conflict
- Moratorium Window Conflict

Associated Objects

This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later.

ChangeRequestConflictFeed: Feed tracking is available for the object.

ChangeRequestConflictHistory: History is available for tracked fields of the object.