declineChat()

Declines a chat request. Available in API version 29.0 or later. This method isn’t supported with Omni-Channel in API version 37.0 or later.

NameTypeDescription
chatKeyStringThe chat key for the request you wish to decline.
callbackfunctionJavaScript method called upon completion of the method.

This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following properties:

NameTypeDescription
successBooleantrue if declining the event was successful; false if declining the event wasn’t successful.