onCurrentCapacityChanged()
Registers a function to call when an agent’s capacity for accepting chats changes—for example, if an agent accepts a new chat, ends a currently engaged chat, or otherwise changes the number of chats to which they are assigned, or if a chat request is pushed to their chat queue. Available in API version 29.0 or later.
| Name | Type | Description |
|---|---|---|
eventHandler | function | JavaScript method called when the agent’s capacity for accepting chats has changed. |
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following properties:
| Name | Type | Description |
|---|---|---|
count | integer | The number of chats in which the agent is currently engaged plus the number of chat requests currently assigned to the agent. |
success | Boolean | true if firing event was successful; false if firing event wasn’t successful. |