getEngagedChats()
Returns the chat keys of the chats in which the agent is currently engaged. Available in API version 29.0 or later.
| Name | Type | Description |
|---|---|---|
callback | function | JavaScript method called upon completion of the method. |
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following properties:
| Name | Type | Description |
|---|---|---|
chatKey | array | Array of chatKey values, one for each of the currently engaged chats. |
success | boolean | true if getting engaged chats was successful; false if getting engaged chats wasn’t successful. |