Search Suggested Queries

Returns a list of suggested searches based on the user’s query string text matching searches that other users have performed in Salesforce Knowledge. Provides a way to improve search effectiveness, before the user performs a search. This resource is available in REST API version 30.0 and later.

Salesforce Knowledge must be enabled in your organization.

Queries are suggested if they exactly match the query string text. The text string must be a prefix within the query; it’s not considered a match if it appears within a word. For example, the text string app would return suggested queries apple banana and banana apples but not pineapple.

If the number of suggestions returned exceeds the limit specified in the request, the end of the response contains a field called hasMoreResults. Its value is true if the suggestions returned are only a subset of the suggestions available, and false otherwise.

If the user’s search query contains quotation marks or wildcards, those symbols are automatically removed from the query string in the URI.

URI

/services/data/v{XX.X}/search/suggestSearchQueries?q={searchString}&language={languageOfQuery}

Formats

JSON, XML

HTTP Methods

GET

Authentication

Authorization: Bearer {token}

Request Body

None required

Request Parameters

Parameter	Description
channel	Optional. Specifies the Salesforce Knowledge channel where the article can be viewed. See the channel parameter details below.
language	Required. The language of the user’s query.
limit	Optional. Specifies the maximum number of suggested searches to return. If there are more suggested queries than the limit specified, the response body’s hasMoreResults property is `true`.
q	Required. The user’s search query string, properly URL-encoded. Suggestions are returned only if the user’s query string meets the minimum length requirements: one character for queries in Chinese, Japanese, and Korean, and three characters for all other languages. Query strings exceeding the maximum length of 250 characters return an error.

channel Parameter

Optional. Specifies the Salesforce Knowledge channel where the article can be viewed. Valid values:

AllChannels–Visible in all channels the user has access to
App–Visible in the internal Salesforce Knowledge application
Pkb–Visible in the public knowledge base
Csp–Visible in the Customer Portal
Prm–Visible in the Partner Portal

If channel isn’t specified, the default value is determined by the type of user:

Pkb for a guest user
Csp for a Customer Portal user
Prm for a Partner Portal user
App for any other type of user

If channel is specified, the specified value may not be the actual value requested, because of certain requirements:

For guest, Customer Portal, and Partner Portal users, the specified value must match the default value for each user type. If the values don’t match or AllChannels is specified, then App replaces the specified value.
For all users other than guest, Customer Portal, and Partner Portal users:
- If Pkb, Csp, Prm, or App are specified, then the specified value is used.
- If AllChannels is specified, then App replaces the specified value.

Example Request

1curl https://MYDOMAINNAME.my.salesforce.com/services/data/v66.0/search/suggestSearchQueries?
2q=app&language=en_US -H "Authorization: Bearer TOKEN"

Example Response Body

1{
2  "autoSuggestResults" : [ {
3    "0" : "apple",
4    "1" : "apple banana",
5  } ],
6  "hasMoreResults" : false
7}