PhoneCall
Represents information about a phone call.
new PhoneCall(param)
| Field | Type | Description |
|---|---|---|
| param | object | Parameters associated with a phone call. |
| param.agentStatus | string | Optional. Status of the rep on the call. |
| param.agentARN | string | Optional. Amazon Resource Name (ARN) identifying the rep in the telephony system. |
| param.callAttributes | PhoneCallAttributes | Attributes associated with the call. The values in this object are immutable and can’t be updated by the partner. See example below. |
| param.callInfo | CallInfo | Optional. Call info using key value pairs in a JSON object. See parameter description for CallInfo. |
| param.callType | string | Optional. The type of call. Possible values: Inbound, Outbound, Callback, AddParticipant, Consult. |
| param.closeCallOnError | boolean | Optional. Whether the call was closed for an error. |
| param.contact | Contact | Optional. The call target or contact. |
| param.phoneNumber | string | Optional. The phone number associated with this call; usually an external number. |
| param.reason | string | Optional. Reason for phone call. |
| param.state | string | Optional. The state of the call. For example: ringing, connected, declined, failed. |