OmniSupervisorConfig

Represents the Omni-Channel supervisor configuration for an assigned group of supervisors. This object is available in API version 41.0 and later.

Where possible, we changed noninclusive terms to align with our company value of Equality. Because changing terms in our code can break current implementations, we maintained this object’s name.

Important

Supported Calls

create(), delete(), query(), update(), retrieve()

Special Access Rules

To access this object, Omni-Channel must be enabled.

As of Spring ’20 and later, only authenticated internal and external users can access this object.

Fields

Field	Details
DeveloperName	Type string Properties Create, Filter, Group, Sort Description The unique name of the object in the API. This name can contain only underscores and alphanumeric characters, and must be unique in your org. It must begin with a letter, not include spaces, not end with an underscore, and not contain two consecutive underscores. In managed packages, this field prevents naming conflicts on package installations. With this field, a developer can change the object’s name in a managed package and the changes are reflected in a subscriber’s organization. When creating large sets of data, always specify a unique DeveloperName for each record. If no DeveloperName is specified, performance slows down while Salesforce generates one for each record. Note
IsTimelineHidden	Type boolean Properties Create, Defaulted on create, Filter, Group, Sort, Update Description If set to `true`, hides the agent timeline from the supervisors assigned to this supervisor configuration. The default value is `false`. This field is available in API version 53.0 and later.
Language	Type picklist Properties Create, Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort Description The language of this supervisor configuration.
MasterLabel	Type string Properties Create, Filter, Group, Sort Description A unique label name for this supervisor configuration. The name must begin with a letter. The name can contain alphanumeric characters and underscores. The name can’t contain spaces, two consecutive underscores, or end with an underscore. The name appears as Omni Supervisor Configuration Name in the UI.
SkillVisibility	Type picklist Properties Create, Filter, Group, Nillable, Restricted picklist, Sort, Update Description Determines which work items based on skills are visible to the supervisors assigned to this supervisor configuration. Possible values are: `AllSkills` — Show work items with all skill requirements selected in this supervisor configuration. `AnySkill` — Show work items with at least one skill requirement selected in this supervisor configuration. This field is available in API version 53.0 and later.

Object Reference for Salesforce and Lightning Platform

OmniSupervisorConfig

Supported Calls

Special Access Rules

Fields