JobProfileQueueGroup

JobProfileQueueGroup defines the mapping between Queue and JobProfile, and configurations for Omni-Channel Planning. This object is available in API version 53.0 and later.

Supported Calls

create(), delete(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), update(), upsert()

Special Access Rules

Org must have the Workforce Engagement, Workforce Engagement Configuration, and Omni org preferences enabled. User must have the Workforce Engagement Analyst or Planner user permission set.

Fields

Field	Details
AnswerTime	Type int Properties Create, Filter, Group, Sort, Update Description The answer time (in seconds) for a specific group.
CapacityPerJobProfile	Type int Properties Create, Filter, Group, Sort, Update Description The max number of work units that an agent can handle for a specific job profile.
GroupCapacity	Type int Properties Create, Filter, Group, Sort, Update Description The distributed number of work units among groups to which a specific job profile is associated.
GroupId	Type reference Properties Create, Filter, Group, Sort, Update Description Identifies the group or queue record. This is a relationship field. Relationship Name Group Relationship Type Lookup Refers To Group
JobProfileId	Type reference Properties Create, Filter, Group, Sort, Update Description Identifies the job profile record. This is a relationship field. Relationship Name JobProfile Relationship Type Lookup Refers To JobProfile
JobProfileShrinkage	Type double Properties Create, Filter, Sort, Update Description The shrinkage for a specific job profile.
Priority	Type int Properties Create, Filter, Group, Sort, Update Description The priority of a group per job profile.
ServiceLevelAgreementPerc	Type double Properties Create, Filter, Sort, Update Description The expected SLA percentage for a specific group.
WorkType	Type picklist Properties Create, Defaulted on create, Filter, Group, Restricted picklist, Sort, Update Description A type of group, indicating whether a queue is synchronous or asynchronous. Possible values are: `A`—Async `S`—Sync The default value is 'S'.

Object Reference for Salesforce and Lightning Platform

JobProfileQueueGroup

Supported Calls

Special Access Rules

Fields