Conversation

Represents a conversation between an end user and an agent. Available in API version 49.0 and later.

Supported Calls

describeSObjects(), query(), retrieve()

Field	Details
ConversationChannelId	Type reference Properties Filter, Group, idLookup, Sort Description The record ID of the channel used to initialize the conversation. This can either be a messaging channel for the Messaging product or a call center for the Service Cloud Voice product. Available in API version 50.0 and later.
ConversationIdentifier	Type string Properties Filter, Group, idLookup, Sort Description A unique identifier generated for the conversation.
EndTime	Type dateTime Properties Filter, Nillable, Sort Description The date and time that a conversation ends.
Name	Type string Properties Autonumber, Defaulted on create, Filter, idLookup, Sort Description The autogenerated name of the conversation.
StartTime	Type dateTime Properties Filter, Nillable, Sort Description The date and time that a conversation starts.