Assign Concurrent Operating Hours to the Dummy Resource

Assign operating hours to a service territory member by using the Operating Hours field on the respective member record page. Concurrent time slots are applicable only to service territory members. Assign concurrent time slots to the dummy resource so that only the dummy resource is visible when creating an appointment with concurrent scheduling.

For more information, see Assign Operating Hours to Service Territory Members.

  1. On a service territory member record page, edit the Operating Hours field.

  2. Select a set of operating hours from the dropdown list.

  3. Save your changes.

Introduction to Salesforce Scheduler
Set Up Salesforce Scheduler
Salesforce Scheduler Data Model Overview
Salesforce Scheduler Standard Objects
Salesforce Scheduler Custom Objects
Salesforce Scheduler Platform Events
Salesforce Scheduler Metadata API Types
Authenticate Salesforce Scheduler APIs
Translate SOQL Query Results
Salesforce Scheduler Business APIs
Salesforce Scheduler Apex Classes
Build Custom Appointment Booking Experiences Using Salesforce Scheduler APIs
Schedule an Anonymous Appointment
Schedule Anonymous Appointments with Appointment Distribution
Schedule Appointments by Selecting Location First
Modify an Anonymous Appointment
Create a Single-Resource Appointment
Modify a Service Appointment
Create a Multi-Resource Appointment
Modify a Multi-Resource Service Appointment
Create a Concurrent Appointment
Schedule Appointments by Using Sharing Availability
Schedule Appointments with a Dummy Resource and Reassign to Actual Resources
Set Up Salesforce Scheduler
Create Service Territories
Create Service Resources
Enable Concurrent Scheduling
Assign Concurrent Operating Hours to the Dummy Resource
Configure Scheduling Policy to Enforce Operating Hours
Assign Regular Shifts to Actual Resources
Configure Scheduling Policy to Enforce Shifts
Book Concurrent Appointments with Dummy Resource
Modify Appointments to Reassign to Actual Resources
Integrate Salesforce Scheduler with External Calendars
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