Change Appointment Details

This section explains how you can show either the engagement channel types, service resources, or time slots page based on what the user chooses to change for the appointment.

• Change Engagement Channel Type

  An engagement channel is a medium, such as Phone, Video, and In Person that service resources use to meet customers.

• Change Service Resource

  A service resource represents an employee from your organization, such as a loan officer, investment advisor, doctor, nurse practitioner, or retail store specialist, who attends appointments with clients.

• Change Appointment Time

  A time slot represents a period in a day when an appointment can be scheduled.

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Introduction to Salesforce Scheduler

Set Up Salesforce Scheduler

Salesforce Scheduler Data Model Overview

Salesforce Scheduler Standard Objects

Salesforce Scheduler Custom Objects

Salesforce Scheduler Platform Events

Salesforce Scheduler Metadata API Types

Authenticate Salesforce Scheduler APIs

Translate SOQL Query Results

Salesforce Scheduler Business APIs

Salesforce Scheduler Apex Classes

Build Custom Appointment Booking Experiences Using Salesforce Scheduler APIs

Schedule an Anonymous Appointment

Schedule Anonymous Appointments with Appointment Distribution

Schedule Appointments by Selecting Location First

Modify an Anonymous Appointment

Create a Single-Resource Appointment

Modify a Service Appointment

Authenticate with a Connected App

Get Service Appointments

Get Service Appointment Details

Change Appointment Details

Change Engagement Channel Type

Change Service Resource

Change Appointment Time

Update Service Appointments

Create a Multi-Resource Appointment

Modify a Multi-Resource Service Appointment

Create a Concurrent Appointment

Schedule Appointments by Using Sharing Availability

Schedule Appointments with a Dummy Resource and Reassign to Actual Resources

Integrate Salesforce Scheduler with External Calendars

Previous Versions