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SharedCapabilitiesResult
Represents the result type for the rep capabilities that are shared across partner telephony and Messaging.
Constructor
new SharedCapabilitiesResult(param)
Functions Where Used
Parameters
| Field | Type | Description |
|---|---|---|
| param | object | Parameters associated with the shared capabilities result. |
| param.debugEnabled | boolean | Indicates whether the rep can download logs. |
| param.hasAgentAvailability | boolean | Indicates whether the connector provides rep availability for phone book contacts or reps in the Messaging transfer rep list. If false, Salesforce tries to calculate availability for contacts of type Agent and the value specified in Contact.availability is ignored. |
| param.hasAutoAcceptEnabled | boolean | Indicates whether the rep has auto accept enabled. |
| param.hasContactSearch | boolean | Indicates whether the vendor supports contact search. |
| param.hasPendingStatusChange | boolean | Indicates whether the pending status change behavior is enabled. |
| param.hasQueueWaitTime | boolean | Indicates whether Salesforce or the partner provider calculates estimated wait time values. If false, Salesforce calculates estimated wait times. If true, the partner provider calculates them. The default value is false. |
| param.hasSFDCPendingState | boolean | Indicates whether Amazon Connect has sfdc_pending state. |
| param.hasTransferToOmniFlow | boolean | Indicates whether the voice call or Messaging session can be transferred to an Omni-Channel flow. The default value is false. |
Example
1new SharedCapabilitiesResult({
2 hasContactSearch: true,
3 hasAgentAvailability: true,
4 hasQueueWaitTime: true,
5 debugEnabled: true,
6 hasTransferToOmniFlow: true,
7});