VoiceCapabilitiesResult
Represents the result type for the rep capabilities for Voice.
new VoiceCapabilitiesResult(param)
| Field | Type | Description |
|---|---|---|
| param | object | Parameters associated with the Voice capabilities result. |
| param.hasBlindTransfer | boolean | Indicates whether the vendor supports blind transfer. The default value is false. |
| param.hasConsult | boolean | Indicates whether a rep can make consult calls (true) or not (false). The default is false. |
| param.hasMerge | boolean | Indicates whether merge is supported. |
| param.hasMute | boolean | Indicates whether mute is supported. |
| param.hasPhoneBook | boolean | Indicates whether rep-to-rep and rep-to-queue calls are enabled in the Omni-Channel widget. The default value is false. |
| param.hasRecord | boolean | Indicates whether recording is supported. |
| param.hasSupervisorBargeIn | boolean | Indicates whether the supervisor can barge in. The default value is false. |
| param.hasSupervisorListenIn | boolean | Indicates whether the supervisor can listen in. |
| param.hasSwap | boolean | Indicates whether swap is supported. |
| param.signedRecordingDuration | string | The signed recording duration. |
| param.signedRecordingUrl | string | The signed recording URL. |
| param.supportsMos | boolean | Indicates whether the vendor supports MOS scores. |
| param.isDialPadDisabled | boolean | Indicates whether the dial pad in the softphone is disabled (true) or enabled (false) when the rep is online and there are no active calls. Default is false. |
| param.isPhoneBookDisabled | boolean | Indicates whether the phone book in the softphone is disabled (true) or enabled (false) when the rep is online and there are no active calls. Default is false. |
| param.isHidSupported | boolean | Indicates whether the Human Interface Device (HID) headset controls are enabled (true) or disabled (false). Default is false. |