Considerations for Multi-Resource Scheduling

In multi-resource scheduling, a primary service resource anchors the appointment and must be marked required. Primary service resources are the only required resources whose skills are matched to the skill requirements for an appointment. Other required service resources are matched to appointments based on their availability and the primary resource’s service territory.

Here’s how matching is done for different types of service resources when multi-resource scheduling is enabled.

Matches On	Primary Service Resource	Required Service Resource
Skill Requirements	Yes	No
Service Territory	Yes	Yes
Availability in Time Slots	Yes	Yes