Create a Service Territory

Create a large, virtual service territory using Salesforce Scheduler and add service resources. Set the new territory as the secondary territory for service resources. You can assign a relatively large number of service resources to the territory. Use the territory exclusively for virtual appointments via phone calls and video conferences.

For information on creating a service territory, see Set Up Service Territories in Salesforce Scheduler.

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Introduction to Salesforce Scheduler

Set Up Salesforce Scheduler

Salesforce Scheduler Data Model Overview

Salesforce Scheduler Standard Objects

Salesforce Scheduler Custom Objects

Salesforce Scheduler Platform Events

Salesforce Scheduler Metadata API Types

Authenticate Salesforce Scheduler APIs

Translate SOQL Query Results

Salesforce Scheduler Business APIs

Salesforce Scheduler Apex Classes

Build Custom Appointment Booking Experiences Using Salesforce Scheduler APIs

Schedule an Anonymous Appointment

Schedule Anonymous Appointments with Appointment Distribution

Create a Service Territory

Assign Service Territory to Work Types

Assign Service Resources

Enable Appointment Distribution

Authenticate API Calls with Salesforce Scheduler APIs

Get Appointment Time Slots

Create Service Appointments

Schedule Appointments by Selecting Location First

Modify an Anonymous Appointment

Create a Single-Resource Appointment

Modify a Service Appointment

Create a Multi-Resource Appointment

Modify a Multi-Resource Service Appointment

Create a Concurrent Appointment

Schedule Appointments by Using Sharing Availability

Schedule Appointments with a Dummy Resource and Reassign to Actual Resources

Integrate Salesforce Scheduler with External Calendars

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