jNewer Version Available
DID THIS ARTICLE SOLVE YOUR ISSUE?
Let us know so we can improve!
Let us know so we can improve!
AgentWork
Represents information about the AgentWork record.
Constructor
new AgentWork(param)
Functions Where Used
Parameters
| Field | Type | Description |
|---|---|---|
| param | object | The parameters associated with the AgentWork record. |
| param.workItemId | string | The unique ID of the associated MessagingSession record. |
| param.workId | string | The unique ID of the AgentWork record. |
| param.workEvent | enum | The type of AgentWork event. Possible event type values from WORK_EVENT include: ACCEPTED, ASSIGNED, CLOSED, COMPLETED, DECLINED, PAUSED, and UNPAUSED. |
j