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SharedCapabilitiesResult
Represents the result type for the agent capabilities that are shared across partner telephony and Messaging.
Constructor
new SharedCapabilitiesResult(param)
Functions Where Used
Parameters
| Field | Type | Description |
|---|---|---|
| param | object | Parameters associated with the shared capabilities result. |
| param.debugEnabled | boolean | Indicates whether the agent can download logs. |
| param.hasAgentAvailability | boolean | Indicates whether the connector provides agent availability for phone book contacts or agents in the Messaging transfer agent list. If this parameter is false, Salesforce tries to calculate availability for contacts of type Agent and the value specified in Contact.availability is ignored. |
| param.hasContactSearch | boolean | Indicates whether the vendor supports contact search. |
| param.hasPendingStatusChange | boolean | Indicates whether the pending status change behavior is enabled. |
| param.hasQueueWaitTime | boolean | Indicates whether Salesforce or the partner provider for telephony, Messaging, or Contact Center as a Service (CCaaS) calculates estimated wait time values. If this parameter is false, Salesforce calculates the estimated wait times. If this parameter is true, the partner provider calculates the estimated wait times. The default value is false. |
| param.hasTransferToOmniFlow | boolean | Indicates whether the voice call or Messaging session can be transferred to an Omni-Channel flow. The default value is false. |
Example
1new SharedCapabilitiesResult({
2 hasContactSearch: true,
3 hasAgentAvailability: true,
4 hasQueueWaitTime: true,
5 debugEnabled: true,
6 hasTransferToOmniFlow: true,
7});