Contact

Represents information about a contact.

new Contact(param)

• addParticipant()
• dial()
• getContacts()
• getPhoneContacts()

• ContactsResult
• PhoneCall
• PhoneContactsResult

Field	Type	Description
param	object	Parameters associated with a contact.
param.id	string	Optional. The unique contact ID.
param.type	string	Optional. The type of the contact. One of these values: PhoneBook, Queue, PhoneNumber, Agent.
param.name	string	Optional. The label for this contact to be displayed in the UI.
param.phoneNumber	string	Optional. The phone number associated with this contact.
param.prefix	string	Optional. Any prefix to be dialed before dialing the number (for example, “+1”).
param.extension	string	Optional. Any extension to be dialed after dialing the number.
param.endpointARN	string	Optional.
param.queue	string	Optional. The unique ID of the contact center queue.
param.availability	string (Constants.AGENT_AVAILABILITY)	Optional. Value for agent availability. This is only used when SharedCapabilitiesResult.hasAgentAvailability is set to true. Allowed values are: AVAILABLE, BUSY, OFFLINE.
param.queueWaitTime	string	Optional. The estimated queue wait time (measured in seconds) calculated by the telephony, Messaging, or CCaaS provider.