BusinessProcessFeedback

Represents information about the survey and the question associated with each stage in a customer lifecycle map.

Version 

Introduced in API version 51.0.

Supported SOAP API Calls 

create(), delete(), describeSObjects(), query(), retrieve(), update(), upsert()

Supported REST API Methods 

DELETE, GET, HEAD, PATCH, POST, Query

Fields 

BusinessProcessDefinitionId 

• Type: reference

• Properties: Create, Filter, Group, Sort

• Description: Unique identifier of the stage associated with the survey and question.

• Relationship name: BusinessProcessDefinition

• Relationship type: masterdetail

• Refers to: BusinessProcessDefinition

ActionType 

• Type: picklist

• Properties: Create, Defaulted on create, Filter, Group, Restricted picklist, Sort, Update

• Introduced: API version 49.0

• Description: Method of collecting feedback.

• Possible values:

  • SURVEY — Survey (default)

  • PHONE_CALL — Phone Call

• Default value: SURVEY

ActionName 

• Type: string

• Properties: Create, Filter, Group, Sort, Update

• Introduced: API version 49.0

• Description: Name of the survey used to gather feedback.

ActionParam 

• Type: string

• Properties: Create, Filter, Group, Sort, Update

• Introduced: API version 49.0

• Description: Name of the question used to gather feedback.