VoiceTelephonyGroupOvride

Represents group-level telephony settings that override the default org-level configuration.

Version 

Introduced in API version 68.0.

Supported SOAP API Calls 

create(), delete(), describeSObjects(), query(), retrieve(), update(), upsert()

Special Access Rules 

• To access this object, you must enable Salesforce Voice Contact Center Admin for Amazon Connect and Salesforce Voice Contact Center Admin (Partner Telephony) for partner telephony providers.

Fields 

UserGroupId 

• Type: ID

• Required: No

• Properties: Filter, Group, Nillable, Sort

• Introduced: API version 68.0

• Description: Unique ID of the group to which the telephony configuration override applies. Each group can have only one override assignment.

This field is a relationship field.

VoiceTelephonyDefinitionId 

• Type: ID

• Required: No

• Properties: Filter, Group, Nillable, Sort

• Introduced: API version 68.0

• Description: ID of the voice telephony configuration associated with the override.

This field is a relationship field.

Usage 

Use VoiceTelephonyGroupOvride to associate a Salesforce queue with a VoiceTelephonyDefinition record. This association determines which generic outbound caller ID configurations are available to contact center representatives who are members of the queue. A representative can access definitions associated with any eligible queue that they belong to. Multiple VoiceTelephonyGroupOvride records can reference the same VoiceTelephonyDefinition record.