ContactCenterChannel

Represents a junction object that relates a Bring Your Own Channel for Contact Center as a Service (CCaaS) messaging channel to a CallCenter object for Bring Your Own Channel for CCaaS. This object also represents the routing details for a voicemail configuration.

Where possible, we changed noninclusive terms to align with our company value of Equality. We maintained certain terms to avoid any effect on customer implementations.

Important

Version 

Introduced in API version 52.0.

Supported SOAP API Calls 

create(), delete(), describeSObjects(), query(), retrieve(), update(), upsert()

Supported REST API Methods 

DELETE, GET, HEAD, PATCH, POST, Query

Special Access Rules 

• To access this object, Service Cloud Voice with Amazon Connect, Service Cloud Voice with Partner Telephony, Service Cloud Voice with Partner Telephony from Amazon Connect, or Bring Your Own Channel for CCaaS must be enabled.
• To access this Tooling object, you must be a SysAdmin user or have ViewSetup user permissions.

Fields 

VoicemailHandler 

• Type: picklist

• Properties: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update

• Introduced: API version 56.0

• Description: If voicemail routing is configured for the contact center, this field represents the unique ID of the flow used to route voicemails. Don’t change the value in this field. Instead, configure voicemail routing in Lightning Experience.

VoicemailFallbackQueueId 

• Type: reference

• Properties: Create, Filter, Group, Nillable, Sort, Update

• Introduced: API version 56.0

• Description: If voicemail routing is configured for the contact center, this field represents the unique ID of the fallback queue to use if voicemail routing fails. This field is a relationship field. Don’t change the value in this field. Instead, configure voicemail routing in Lightning Experience.

This field is a relationship field.

• Relationship name: VoicemailFallbackQueue
• Relationship type: relationship
• Refers to: Queue