SensitiveDataRuleElmntGrp

Stores Named Entity Recognition (NER)-based sensitive-data rules at the organization level to redact PII/PCI from voice and messaging transcripts.

Each record defines the redaction action, mask character, participant roles, channel, and an optional default confidence threshold. These rules run in parallel with regex-based LiveChatSensitiveDataRule and merges all detected spans before applying redaction.

Version 

Introduced in API version 68.0.

Supported SOAP API Calls 

create(), delete(), describeSObjects(), query(), retrieve(), update(), upsert()

Fields 

ChannelName 

• Type: staticenum

• Required: No

• Properties: Filter, Group, Nillable, Sort

• Introduced: API version 68.0

• Description: Channel to which the rule group applies.

Description 

• Type: text

• Required: No

• Properties: Filter, Group, Nillable, Sort

• Introduced: API version 68.0

• Description: Summary of what this rule redacts and its intended purpose. Admins can view the description while managing or reviewing rules.

DeveloperName 

• Type: string

• Required: No

• Properties: Filter, Group, Nillable, Sort

• Description: Unique API name of the object.

Language 

• Type: string

• Required: No

• Properties: Filter, Group, Nillable, Sort

• Description: The language of the SensitiveDataRuleElmntGrp.

MasterLabel 

• Type: string

• Required: No

• Properties: Filter, Group, Nillable, Sort

• Description: Label for the SensitiveDataRuleElmntGrp. In the UI, this field is MasterLabel.