BusinessProcessGroup

Represents information about the customer lifecycle maps. Customer lifecycle maps are used to track the scores provided by customers across their lifecycle using Salesforce Surveys. For example, the lifecycle stages for an Insurance business process group can include acquisition, onboarding, claims, routine services, and renewal.

Version 

Introduced in API version 51.0.

Supported SOAP API Calls 

create(), delete(), describeSObjects(), query(), retrieve(), update(), upsert()

Supported REST API Methods 

DELETE, GET, HEAD, PATCH, POST, Query

Fields 

DeveloperName 

• Type: string

• Properties: Create, Filter, Group, Sort, Update

• Description: Developer name of the customer lifecycle map.

  Only users with View DeveloperName OR View Setup and Configuration permission can view, group, sort, and filter this field.

  Note

Language 

• Type: picklist

• Properties: Create, Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort, Update

• Description: Language of the MasterLabel.

• Possible values:

  • en_US — English

  • de — German

  • es — Spanish

  • fr — French

  • it — Italian

  • ja — Japanese

  • sv — Swedish

  • ko — Korean

  • zh_TW — Chinese (Traditional)

  • zh_CN — Chinese (Simplified)

  • pt_BR — Portuguese (Brazil)

  • nl_NL — Dutch

  • da — Danish

  • th — Thai

  • fi — Finnish

  • ru — Russian

  • es_MX — Spanish (Mexico)

  • no — Norwegian

  • af — af — Afrikaans

  • am — am — Amharic

  • ar — ar — Arabic

  • ar_AE — ar_AE — Arabic (United Arab Emirates)

  • ar_BH — ar_BH — Arabic (Bahrain)

  • ar_DZ — ar_DZ — Arabic (Algeria)

  • ar_EG — ar_EG — Arabic (Egypt)

  • ar_IQ — ar_IQ — Arabic (Iraq)

  • ar_JO — ar_JO — Arabic (Jordan)

  • ar_KW — ar_KW — Arabic (Kuwait)

  • ar_LB — ar_LB — Arabic (Lebanon)

  • ar_LY — ar_LY — Arabic (Libya)

  • ar_MA — ar_MA — Arabic (Morocco)

  • ar_OM — ar_OM — Arabic (Oman)

  • ar_QA — ar_QA — Arabic (Qatar)

  • ar_SA — ar_SA — Arabic (Saudi Arabia)

  • ar_SD — ar_SD — Arabic (Sudan)

  • ar_SY — ar_SY — Arabic (Syria)

  • ar_TN — ar_TN — Arabic (Tunisia)

  • ar_YE — ar_YE — Arabic (Yemen)

  • bg — bg — Bulgarian

  • bn — bn — Bengali

  • bs — bs — Bosnian

  • ca — ca — Catalan

  • cs — cs — Czech

  • cy — cy — Welsh

  • de_AT — de_AT — German (Austria)

  • de_BE — de_BE — German (Belgium)

  • de_CH — de_CH — German (Switzerland)

  • de_LU — de_LU — German (Luxembourg)

  • el — el — Greek

  • en_AU — en_AU — English (Australian)

  • en_CA — en_CA — English (Canadian)

  • en_GB — en_GB — English (UK)

  • en_HK — en_HK — English (Hong Kong)

  • en_IE — en_IE — English (Ireland)

  • en_IN — en_IN — English (Indian)

  • en_MY — en_MY — English (Malaysian)

  • en_NZ — en_NZ — English (New Zealand)

  • en_PH — en_PH — English (Philippines)

  • en_SG — en_SG — English (Singapore)

  • en_ZA — en_ZA — English (South Africa)

  • es_AR — es_AR — Spanish (Argentina)

  • es_BO — es_BO — Spanish (Bolivia)

  • es_CL — es_CL — Spanish (Chile)

  • es_CO — es_CO — Spanish (Colombia)

  • es_CR — es_CR — Spanish (Costa Rica)

  • es_DO — es_DO — Spanish (Dominican Republic)

  • es_EC — es_EC — Spanish (Ecuador)

  • es_GT — es_GT — Spanish (Guatemala)

  • es_HN — es_HN — Spanish (Honduras)

  • es_NI — es_NI — Spanish (Nicaragua)

  • es_PA — es_PA — Spanish (Panama)

  • es_PE — es_PE — Spanish (Peru)

  • es_PR — es_PR — Spanish (Puerto Rico)

  • es_PY — es_PY — Spanish (Paraguay)

  • es_SV — es_SV — Spanish (El Salvador)

  • es_US — es_US — Spanish (United States)

  • es_UY — es_UY — Spanish (Uruguay)

  • es_VE — es_VE — Spanish (Venezuela)

  • et — et — Estonian

  • eu — eu — Basque

  • fa — fa — Farsi

  • fr_BE — fr_BE — French (Belgium)

  • fr_CA — fr_CA — French (Canadian)

  • fr_CH — fr_CH — French (Switzerland)

  • fr_LU — fr_LU — French (Luxembourg)

  • ga — ga — Irish

  • gu — gu — Gujarati

  • hi — hi — Hindi

  • hr — hr — Croatian

  • hu — hu — Hungarian

  • hy — hy — Armenian

  • in — in — Indonesian

  • is — is — Icelandic

  • it_CH — it_CH — Italian (Switzerland)

  • iw — iw — Hebrew

  • ka — ka — Georgian

  • km — km — Khmer

  • kn — kn — Kannada

  • lb — lb — Luxembourgish

  • lt — lt — Lithuanian

  • lv — lv — Latvian

  • mi — mi — Te reo

  • mk — mk — Macedonian

  • ml — ml — Malayalam

  • mr — mr — Marathi

  • ms — ms — Malay

  • mt — mt — Maltese

  • my — my — Burmese

  • nl_BE — nl_BE — Dutch (Belgium)

  • pl — pl — Polish

  • pt_PT — pt_PT — Portuguese (European)

  • rm — rm — Romansh

  • ro — ro — Romanian

  • ro_MD — ro_MD — Romanian (Moldova)

  • sh — sh — Serbian (Latin)

  • sh_ME — sh_ME — Montenegrin

  • sk — sk — Slovak

  • sl — sl — Slovene

  • sq — sq — Albanian

  • sr — sr — Serbian (Cyrillic)

  • sw — sw — Swahili

  • ta — ta — Tamil

  • te — te — Telugu

  • tl — tl — Tagalog

  • tr — tr — Turkish

  • uk — uk — Ukrainian

  • ur — ur — Urdu

  • vi — vi — Vietnamese

  • xh — xh — Xhosa

  • zh_HK — zh_HK — Chinese (Hong Kong)

  • zh_SG — zh_SG — Chinese (Singapore)

  • zu — zu — Zulu

MasterLabel 

• Type: string

• Properties: Create, Filter, Group, Sort, Update

• Description: Label of the customer lifecycle map.

NamespacePrefix 

• Type: string

• Properties: Filter, Group, Nillable, Sort

• Description: Namespace prefix associated with this object. Each Developer Edition org that creates a managed package has a unique namespace prefix.

ManageableState 

• Type: picklist

• Properties: Filter, Group, Nillable, Restricted picklist, Sort

• Description: Indicates the manageable state of the specified component that is contained in a package.

• Possible values:

  • beta — beta — Managed-Beta

  • deleted — deleted — Managed-Proposed-Deleted

  • deprecated — deprecated — Managed-Proposed-Deprecated

  • deprecatedEditable — deprecatedEditable — SecondGen-Installed-Deprecated

  • installed — installed — Managed-Installed

  • installedEditable — installedEditable — SecondGen-Installed-Editable

  • released — released — Managed-Released

  • unmanaged — unmanaged

Description 

• Type: textarea

• Properties: Create, Nillable, Update

• Description: Description of the customer lifecycle map.

CustomerSatisfactionMetric 

• Type: picklist

• Properties: Create, Filter, Group, Restricted picklist, Sort, Update

• Introduced: API version 49.0

• Description: Represents the question type that measures the customer’s Net Promote Score or satisfaction score across their lifecycle.

• Possible values:

  • MultiChoice — MultiChoice

  • RadioButton — RadioButton

  • FreeText — FreeText

  • Date — Date

  • Rating — Rating

  • CSAT — CSAT

  • Slider — Slider

  • Picklist — Picklist

  • NPS — NPS

  • StackRank — StackRank

  • Currency — Currency

  • Number — Number

  • DateTime — DateTime

  • Toggle — Toggle

  • MultiSelectPicklist — MultiSelectPicklist

  • Image — Image

  • Boolean — Boolean

  • ShortText — ShortText

  • Attachment — Attachment

  • Matrix — Matrix