WorkSkillRouting

Represents a setup object that stores a set of WorkSkillRoutingAttribute objects used to route a work item to an agent who has the skills necessary to take the work.

Version 

Introduced in API version 46.0.

Supported SOAP API Calls 

create(), delete(), describeSObjects(), query(), retrieve(), update(), upsert()

Supported REST API Methods 

DELETE, GET, HEAD, PATCH, POST, Query

Limitations 

SOQL Limitations

SOSL Limitations

Fields 

DeveloperName 

• Type: string

• Required: No

• Properties: Filter, Group, Sort

• Description: The developer name for the WorkSkillRouting.

  Only users with View DeveloperName OR View Setup and Configuration permission can view, group, sort, and filter this field.

  Note

FullName 

• Type: string

• Required: No

• Properties: Create, Group, Nillable

• Introduced: API version 46.0

• Description: The full name of the associated metadata type in Metadata API.

IsActive 

• Type: boolean

• Required: No

• Properties: Defaulted on create, Filter, Group, Sort

• Description: Indicates whether assignment rules are active and can be evaluated.

Language 

• Type: picklist

• Required: No

• Properties: Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort

• Description: The language in the user’s personal settings.

• Possible values:

  • en_US — English

  • de — German

  • es — Spanish

  • fr — French

  • it — Italian

  • ja — Japanese

  • sv — Swedish

  • ko — Korean

  • zh_TW — Chinese (Traditional)

  • zh_CN — Chinese (Simplified)

  • pt_BR — Portuguese (Brazil)

  • nl_NL — Dutch

  • da — Danish

  • th — Thai

  • fi — Finnish

  • ru — Russian

  • es_MX — Spanish (Mexico)

  • no — Norwegian

MasterLabel 

• Type: string

• Required: No

• Properties: Filter, Group, Sort

• Description: Master label for this object. This display value is the internal label that is not translated.

Metadata 

• Type: complexvalue

• Required: No

• Properties: Create, Nillable, Update

• Introduced: API version 46.0

• Description: The associated metadata type in Metadata API.

RelatedEntity 

• Type: picklist

• Required: No

• Properties: Filter, Group, Restricted picklist, Sort

• Description: Type of Salesforce object that the attributes are associated with.