Skill

Represents the settings for a skill used for field service or to route chats to agents in Chat, such as the name of the skill and which agents the skills are assigned to.

Version 

Introduced in API version 65.0.

Supported SOAP API Calls 

create(), describeSObjects(), query(), retrieve(), search(), update(), upsert()

Supported REST API Methods 

GET, HEAD, PATCH, POST, Query

Fields 

Description 

• Type: stringplusclob

• Required: No

• Properties: Filter, Group, Nillable, Sort

• Introduced: API version 38.0

• Description: Specifies the description of the skill.

DeveloperName 

• Type: string

• Required: No

• Properties: Filter, Group, Nillable, Sort

• Description: The unique name of the object in the API. This name can contain only underscores and alphanumeric characters, and must be unique in your org. It must begin with a letter, not include spaces, not end with an underscore, and not contain two consecutive underscores. In managed packages, this field prevents naming conflicts on package installations. With this field, a developer can change the object’s name in a managed package and the changes are reflected in a subscriber’s organization. This field is automatically generated, but you can supply your own value if you create the record using the API.

Language 

• Type: string

• Required: No

• Properties: Filter, Group, Nillable, Sort

• Description: The language for the Skill.

MasterLabel 

• Type: string

• Required: No

• Properties: Filter, Group, Nillable, Sort

• Description: The label for Skill.

TypeId 

• Type: ID
• Required: No
• Properties: Filter, Group, Nillable, Sort
• Introduced: API version 58.0