VoiceTelephonyDefinition

Represents the org-level voice telephony configuration for Agentforce Contact Center, including the dialing prefix, dialing region, default caller ID, and pre-dial flow used when placing outbound calls.

Version 

Introduced in API version 68.0.

Supported SOAP API Calls 

create(), delete(), describeSObjects(), query(), retrieve(), update(), upsert()

Special Access Rules 

• To access this object, enable Agentforce Contact Center Admin (Salesforce Voice) permission set.

Fields 

DefaultCallerIdentifier 

• Type: text

• Required: No

• Properties: Filter, Group, Nillable, Sort

• Introduced: API version 68.0

• Description: Caller ID displayed on outbound calls placed with this configuration.

Description 

• Type: text

• Required: No

• Properties: Filter, Group, Nillable, Sort

• Introduced: API version 68.0

• Description: Purpose and scope of the voice telephony configuration.

DeveloperName 

• Type: string

• Required: No

• Properties: Filter, Group, Nillable, Sort

• Description: Unique name of the object in the API.

DialingPrefix 

• Type: text

• Required: No

• Properties: Filter, Group, Nillable, Sort

• Introduced: API version 68.0

• Description: Dialing prefix prepended to outbound phone numbers for the telephony configuration.

DialingRegion 

• Type: text

• Required: No

• Properties: Filter, Group, Nillable, Sort

• Introduced: API version 68.0

• Description: Dialing region associated with the telephony configuration, used to determine routing and number formatting.

Language 

• Type: string

• Required: No

• Properties: Filter, Group, Nillable, Sort

• Description: Language of the MasterLabel.

MasterLabel 

• Type: string

• Required: No

• Properties: Filter, Group, Nillable, Sort

• Description: User interface name of the voice telephony configuration.

PreDialFlowId 

• Type: ID

• Required: No

• Properties: Filter, Group, Nillable, Sort

• Introduced: API version 68.0

• Description: ID of the flow executed before an outbound call is placed using the voice telephony configuration.

This field is a relationship field.