PresenceDeclineReason

Represents the reason an agent can select when declining an Omni-Channel work request.

Version 

Introduced in API version 65.0.

Supported SOAP API Calls 

create(), delete(), describeSObjects(), query(), retrieve(), update(), upsert()

Supported REST API Methods 

DELETE, GET, HEAD, PATCH, POST, Query

Special Access Rules 

• Available only if Omni-Channel is enabled in your org.

Fields 

DeveloperName 

• Type: string

• Required: No

• Properties: Create, Filter, Group, Sort, Update

• Description: The unique name of the object in the API.

Language 

• Type: picklist

• Required: No

• Properties: Create, Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort, Update

• Description: The language of the presence decline reason.

• Possible values:

  • en_US — English

  • de — German

  • es — Spanish

  • fr — French

  • it — Italian

  • ja — Japanese

  • sv — Swedish

  • ko — Korean

  • zh_TW — Chinese (Traditional)

  • zh_CN — Chinese (Simplified)

  • pt_BR — Portuguese (Brazil)

  • nl_NL — Dutch

  • da — Danish

  • th — Thai

  • fi — Finnish

  • ru — Russian

  • es_MX — Spanish (Mexico)

  • no — Norwegian

MasterLabel 

• Type: string

• Required: No

• Properties: Create, Filter, Group, Sort, Update

• Description: The label of the presence decline reason.