Omnistudio Omniscript

Create dynamic customer interactions with low code and deploy them to multiple channels and devices with Omniscripts. To create Omniscripts, use Omniscript Designer. Omnistudio is available to select Industry Cloud customers. After you create an Omniscript, you can use the lightning-omnistudio-omniscript component to display your Omniscript in your custom LWC component.

The lightning-omnistudio-omniscript component is a wrapper for the Omniscript component that’s available for use in Lightning App Builder and Experience Builder.

To use an Omniscript in your custom component, pass in the Omniscript’s type, sub-type, and language attributes.

1<lightning-omnistudio-omniscript
2  type="RFC"
3  sub-type="Omniscript"
4  language="English"
5></lightning-omnistudio-omniscript>

To use an Omniscript on a Lightning Web Runtime (LWR) site for Experience Cloud, include the lwr attribute like this:

1<!-- LWR-compatible omniscript -->
2<lightning-omnistudio-omniscript
3  type="RFC"
4  sub-type="Omniscript"
5  language="English"
6  lwr></lightning-omnistudio-omniscript>

To make your component available in Lightning App Builder, see Configure a Component for Lightning App Builder in the Lightning Web Components Developer Guide. To make your component available in Experience Builder, see Configure a Component for Experience Builder in the Lightning Web Components Developer Guide.