Show your users the dummy resource and its availability based on the selected work type group and service territory.
Create a page to show your users dummy service resources.
Make a POST request on the getAppointmentCandidates REST API by passing the required workTypeGroupId and territoryIds parameters. Set allowConcurrentScheduling to true to get concurrent time slots for the dummy resource.
Specify the operating hour scheduling policy ID to show only the dummy resource who’s defined with operating hours for concurrent scheduling. See Configure Scheduling Policy to Enforce Operating Hours.
Note
Resource URI
1https://YOUR_INSTANCE.salesforce.com/services/data/v68.0/scheduling/getAppointmentCandidatesWhere YOUR_INSTANCE is a variable.
Sample Request
1{
2 "startTime": "2022-10-01T00:00:00.000Z",
3 "endTime": "2022-10-08T20:00:00.000Z",
4 "allowConcurrentScheduling": true,
5 "schedulingPolicyId": "0VrS7000000004XKAQ",
6 "filterByResources": [
7 "0HnS70000004EFyKAM"
8 ],
9 "workTypeGroupId": "0VSS70000004DvWOAU",
10 "territoryIds": [
11 "0HhS70000004F9zKAE"
12 ]
13}Sample Response
The API returns the service resources and available time slots.
1{
2 "candidates": [
3 {
4 "endTime": "2022-10-03T16:30:00.000+0000",
5 "resources": [
6 "0HnS70000004EFyKAM"
7 ],
8 "startTime": "2022-10-03T16:00:00.000+0000",
9 "territoryId": "0HhS70000004F9zKAE"
10 },
11 {
12 "endTime": "2022-10-03T17:00:00.000+0000",
13 "resources": [
14 "0HnS70000004EFyKAM"
15 ],
16 "startTime": "2022-10-03T16:30:00.000+0000",
17 "territoryId": "0HhS70000004F9zKAE"
18 },
19 {
20 "endTime": "2022-10-03T17:30:00.000+0000",
21 "resources": [
22 "0HnS70000004EFyKAM"
23 ],
24 "startTime": "2022-10-03T17:00:00.000+0000",
25 "territoryId": "0HhS70000004F9zKAE"
26 },
27 {
28 "endTime": "2022-10-03T18:00:00.000+0000",
29 "resources": [
30 "0HnS70000004EFyKAM"
31 ],
32 "startTime": "2022-10-03T17:30:00.000+0000",
33 "territoryId": "0HhS70000004F9zKAE"
34 },
35 {
36 "endTime": "2022-10-03T18:30:00.000+0000",
37 "resources": [
38 "0HnS70000004EFyKAM"
39 ],
40 "startTime": "2022-10-03T18:00:00.000+0000",
41 "territoryId": "0HhS70000004F9zKAE"
42 },
43 {
44 "endTime": "2022-10-03T19:00:00.000+0000",
45 "resources": [
46 "0HnS70000004EFyKAM"
47 ],
48 "startTime": "2022-10-03T18:30:00.000+0000",
49 "territoryId": "0HhS70000004F9zKAE"
50 },
51 {
52 "endTime": "2022-10-03T19:30:00.000+0000",
53 "resources": [
54 "0HnS70000004EFyKAM"
55 ],
56 "startTime": "2022-10-03T19:00:00.000+0000",
57 "territoryId": "0HhS70000004F9zKAE"
58 },
59 {
60 "endTime": "2022-10-03T20:00:00.000+0000",
61 "resources": [
62 "0HnS70000004EFyKAM"
63 ],
64 "startTime": "2022-10-03T19:30:00.000+0000",
65 "territoryId": "0HhS70000004F9zKAE"
66 },
67 {
68 "endTime": "2022-10-03T20:30:00.000+0000",
69 "resources": [
70 "0HnS70000004EFyKAM"
71 ],
72 "startTime": "2022-10-03T20:00:00.000+0000",
73 "territoryId": "0HhS70000004F9zKAE"
74 },
75 {
76 "endTime": "2022-10-03T21:00:00.000+0000",
77 "resources": [
78 "0HnS70000004EFyKAM"
79 ],
80 "startTime": "2022-10-03T20:30:00.000+0000",
81 "territoryId": "0HhS70000004F9zKAE"
82 },
83 {
84 "endTime": "2022-10-03T21:30:00.000+0000",
85 "resources": [
86 "0HnS70000004EFyKAM"
87 ],
88 "startTime": "2022-10-03T21:00:00.000+0000",
89 "territoryId": "0HhS70000004F9zKAE"
90 },
91 {
92 "endTime": "2022-10-03T22:00:00.000+0000",
93 "resources": [
94 "0HnS70000004EFyKAM"
95 ],
96 "startTime": "2022-10-03T21:30:00.000+0000",
97 "territoryId": "0HhS70000004F9zKAE"
98 },
99 {
100 "endTime": "2022-10-03T22:30:00.000+0000",
101 "resources": [
102 "0HnS70000004EFyKAM"
103 ],
104 "startTime": "2022-10-03T22:00:00.000+0000",
105 "territoryId": "0HhS70000004F9zKAE"
106 },
107 {
108 "endTime": "2022-10-03T23:00:00.000+0000",
109 "resources": [
110 "0HnS70000004EFyKAM"
111 ],
112 "startTime": "2022-10-03T22:30:00.000+0000",
113 "territoryId": "0HhS70000004F9zKAE"
114 },
115 {
116 "endTime": "2022-10-03T23:30:00.000+0000",
117 "resources": [
118 "0HnS70000004EFyKAM"
119 ],
120 "startTime": "2022-10-03T23:00:00.000+0000",
121 "territoryId": "0HhS70000004F9zKAE"
122 },
123 {
124 "endTime": "2022-10-04T00:00:00.000+0000",
125 "resources": [
126 "0HnS70000004EFyKAM"
127 ],
128 "startTime": "2022-10-03T23:30:00.000+0000",
129 "territoryId": "0HhS70000004F9zKAE"
130 },
131 {
132 "endTime": "2022-10-04T00:30:00.000+0000",
133 "resources": [
134 "0HnS70000004EFyKAM"
135 ],
136 "startTime": "2022-10-04T00:00:00.000+0000",
137 "territoryId": "0HhS70000004F9zKAE"
138 },
139 {
140 "endTime": "2022-10-04T01:00:00.000+0000",
141 "resources": [
142 "0HnS70000004EFyKAM"
143 ],
144 "startTime": "2022-10-04T00:30:00.000+0000",
145 "territoryId": "0HhS70000004F9zKAE"
146 },
147 {
148 "endTime": "2022-10-04T01:30:00.000+0000",
149 "resources": [
150 "0HnS70000004EFyKAM"
151 ],
152 "startTime": "2022-10-04T01:00:00.000+0000",
153 "territoryId": "0HhS70000004F9zKAE"
154 },
155 {
156 "endTime": "2022-10-04T02:00:00.000+0000",
157 "resources": [
158 "0HnS70000004EFyKAM"
159 ],
160 "startTime": "2022-10-04T01:30:00.000+0000",
161 "territoryId": "0HhS70000004F9zKAE"
162 },
163 {
164 "endTime": "2022-10-04T02:30:00.000+0000",
165 "resources": [
166 "0HnS70000004EFyKAM"
167 ],
168 "startTime": "2022-10-04T02:00:00.000+0000",
169 "territoryId": "0HhS70000004F9zKAE"
170 },
171 {
172 "endTime": "2022-10-04T03:00:00.000+0000",
173 "resources": [
174 "0HnS70000004EFyKAM"
175 ],
176 "startTime": "2022-10-04T02:30:00.000+0000",
177 "territoryId": "0HhS70000004F9zKAE"
178 },
179 {
180 "endTime": "2022-10-04T03:30:00.000+0000",
181 "resources": [
182 "0HnS70000004EFyKAM"
183 ],
184 "startTime": "2022-10-04T03:00:00.000+0000",
185 "territoryId": "0HhS70000004F9zKAE"
186 },
187 {
188 "endTime": "2022-10-04T04:00:00.000+0000",
189 "resources": [
190 "0HnS70000004EFyKAM"
191 ],
192 "startTime": "2022-10-04T03:30:00.000+0000",
193 "territoryId": "0HhS70000004F9zKAE"
194 },
195 {
196 "endTime": "2022-10-04T16:30:00.000+0000",
197 "resources": [
198 "0HnS70000004EFyKAM"
199 ],
200 "startTime": "2022-10-04T16:00:00.000+0000",
201 "territoryId": "0HhS70000004F9zKAE"
202 },
203 {
204 "endTime": "2022-10-04T17:00:00.000+0000",
205 "resources": [
206 "0HnS70000004EFyKAM"
207 ],
208 "startTime": "2022-10-04T16:30:00.000+0000",
209 "territoryId": "0HhS70000004F9zKAE"
210 },
211 {
212 "endTime": "2022-10-04T17:30:00.000+0000",
213 "resources": [
214 "0HnS70000004EFyKAM"
215 ],
216 "startTime": "2022-10-04T17:00:00.000+0000",
217 "territoryId": "0HhS70000004F9zKAE"
218 },
219 {
220 "endTime": "2022-10-04T18:00:00.000+0000",
221 "resources": [
222 "0HnS70000004EFyKAM"
223 ],
224 "startTime": "2022-10-04T17:30:00.000+0000",
225 "territoryId": "0HhS70000004F9zKAE"
226 },
227 {
228 "endTime": "2022-10-04T18:30:00.000+0000",
229 "resources": [
230 "0HnS70000004EFyKAM"
231 ],
232 "startTime": "2022-10-04T18:00:00.000+0000",
233 "territoryId": "0HhS70000004F9zKAE"
234 },
235 {
236 "endTime": "2022-10-04T19:00:00.000+0000",
237 "resources": [
238 "0HnS70000004EFyKAM"
239 ],
240 "startTime": "2022-10-04T18:30:00.000+0000",
241 "territoryId": "0HhS70000004F9zKAE"
242 },
243 {
244 "endTime": "2022-10-04T19:30:00.000+0000",
245 "resources": [
246 "0HnS70000004EFyKAM"
247 ],
248 "startTime": "2022-10-04T19:00:00.000+0000",
249 "territoryId": "0HhS70000004F9zKAE"
250 },
251 {
252 "endTime": "2022-10-04T20:00:00.000+0000",
253 "resources": [
254 "0HnS70000004EFyKAM"
255 ],
256 "startTime": "2022-10-04T19:30:00.000+0000",
257 "territoryId": "0HhS70000004F9zKAE"
258 },
259 {
260 "endTime": "2022-10-04T20:30:00.000+0000",
261 "resources": [
262 "0HnS70000004EFyKAM"
263 ],
264 "startTime": "2022-10-04T20:00:00.000+0000",
265 "territoryId": "0HhS70000004F9zKAE"
266 },
267 {
268 "endTime": "2022-10-04T21:00:00.000+0000",
269 "resources": [
270 "0HnS70000004EFyKAM"
271 ],
272 "startTime": "2022-10-04T20:30:00.000+0000",
273 "territoryId": "0HhS70000004F9zKAE"
274 },
275 {
276 "endTime": "2022-10-04T21:30:00.000+0000",
277 "resources": [
278 "0HnS70000004EFyKAM"
279 ],
280 "startTime": "2022-10-04T21:00:00.000+0000",
281 "territoryId": "0HhS70000004F9zKAE"
282 },
283 {
284 "endTime": "2022-10-04T22:00:00.000+0000",
285 "resources": [
286 "0HnS70000004EFyKAM"
287 ],
288 "startTime": "2022-10-04T21:30:00.000+0000",
289 "territoryId": "0HhS70000004F9zKAE"
290 },
291 {
292 "endTime": "2022-10-04T22:30:00.000+0000",
293 "resources": [
294 "0HnS70000004EFyKAM"
295 ],
296 "startTime": "2022-10-04T22:00:00.000+0000",
297 "territoryId": "0HhS70000004F9zKAE"
298 },
299 {
300 "endTime": "2022-10-04T23:00:00.000+0000",
301 "resources": [
302 "0HnS70000004EFyKAM"
303 ],
304 "startTime": "2022-10-04T22:30:00.000+0000",
305 "territoryId": "0HhS70000004F9zKAE"
306 },
307 {
308 "endTime": "2022-10-04T23:30:00.000+0000",
309 "resources": [
310 "0HnS70000004EFyKAM"
311 ],
312 "startTime": "2022-10-04T23:00:00.000+0000",
313 "territoryId": "0HhS70000004F9zKAE"
314 },
315 {
316 "endTime": "2022-10-05T00:00:00.000+0000",
317 "resources": [
318 "0HnS70000004EFyKAM"
319 ],
320 "startTime": "2022-10-04T23:30:00.000+0000",
321 "territoryId": "0HhS70000004F9zKAE"
322 },
323 {
324 "endTime": "2022-10-05T00:30:00.000+0000",
325 "resources": [
326 "0HnS70000004EFyKAM"
327 ],
328 "startTime": "2022-10-05T00:00:00.000+0000",
329 "territoryId": "0HhS70000004F9zKAE"
330 },
331 {
332 "endTime": "2022-10-05T01:00:00.000+0000",
333 "resources": [
334 "0HnS70000004EFyKAM"
335 ],
336 "startTime": "2022-10-05T00:30:00.000+0000",
337 "territoryId": "0HhS70000004F9zKAE"
338 },
339 {
340 "endTime": "2022-10-05T01:30:00.000+0000",
341 "resources": [
342 "0HnS70000004EFyKAM"
343 ],
344 "startTime": "2022-10-05T01:00:00.000+0000",
345 "territoryId": "0HhS70000004F9zKAE"
346 },
347 {
348 "endTime": "2022-10-05T02:00:00.000+0000",
349 "resources": [
350 "0HnS70000004EFyKAM"
351 ],
352 "startTime": "2022-10-05T01:30:00.000+0000",
353 "territoryId": "0HhS70000004F9zKAE"
354 },
355 {
356 "endTime": "2022-10-05T02:30:00.000+0000",
357 "resources": [
358 "0HnS70000004EFyKAM"
359 ],
360 "startTime": "2022-10-05T02:00:00.000+0000",
361 "territoryId": "0HhS70000004F9zKAE"
362 },
363 {
364 "endTime": "2022-10-05T03:00:00.000+0000",
365 "resources": [
366 "0HnS70000004EFyKAM"
367 ],
368 "startTime": "2022-10-05T02:30:00.000+0000",
369 "territoryId": "0HhS70000004F9zKAE"
370 },
371 {
372 "endTime": "2022-10-05T03:30:00.000+0000",
373 "resources": [
374 "0HnS70000004EFyKAM"
375 ],
376 "startTime": "2022-10-05T03:00:00.000+0000",
377 "territoryId": "0HhS70000004F9zKAE"
378 },
379 {
380 "endTime": "2022-10-05T04:00:00.000+0000",
381 "resources": [
382 "0HnS70000004EFyKAM"
383 ],
384 "startTime": "2022-10-05T03:30:00.000+0000",
385 "territoryId": "0HhS70000004F9zKAE"
386 }
387 ]
388}Parse the JSON response, and show the dummy resource on a page that you created. Your users can select the dummy resource for the appointment.
On the next page, you can show the appointment details for the user to review and create the appointment.
j