AIInsightFeedback | Object Reference for the Salesforce Platform

An Einstein insight is created every time an Einstein feature, such as Prediction Builder, makes a prediction. An insight is represented by a root AIRecordInsight and the following child objects: AIInsightAction, AIInsightFeedback, AIInsightReason, and AIInsightValue.

AIInsightFeedback is a one-to-many child of AIRecordInsight. AIInsightFeedback contains information about explicit and implicit feedback collected from users for a particular insight.

Supported Calls

describeSObjects(), getDeleted(), getUpdated(), query(), retrieve()

Special Access Rules

Prediction insight objects are only available in orgs that have Einstein features, such as Prediction Builder or Case Classification, enabled.

Fields

Field	Details
ActualValue	Type string Properties Filter, Group, Nillable, Sort Description The raw feedback value. This field is null when no recommendation is selected.
AiFeedback	Type picklist Properties Filter, Group, Restricted picklist, Sort Description The feedback user sentiment. Possible values are: `Negative`—Negative feedback `Neutral`—Neutral feedback `Positive`—Positive feedback
AiInsightFeedbackType	Type picklist Properties Filter, Group, Restricted picklist, Sort Description The nature of the feedback. Possible values are: `Explicit`—Explicit feedback. For example, a user applies and saves an Einstein recommendation on a case. `Implicit`—Implicit feedback. For example, a user edits or updates a case field without viewing or applying field recommendations from Einstein.
AiRecordInsightId	Type reference Properties Filter, Group, Sort Description The unique ID of the associated AIRecordInsight. This is a relationship field. Relationship Name AiRecordInsight Relationship Type Lookup Refers To AIRecordInsight
Name	Type string Properties Autonumber, Defaulted on create, Filter, idLookup, Sort Description The name of the AIInsightFeedback.
Rank	Type int Properties Filter, Group, Nillable, Sort Description The feedback score.
ValueId	Type reference Properties Filter, Group, Nillable, Sort Description The unique ID of the associated AIInsightValue. This is a polymorphic relationship field. Relationship Name Value Relationship Type Lookup Refers To AIInsightAction, AIInsightValue

Usage

Salesforce creates AIInsightFeedback records based on user responses to predictions after the prediction has been created. User feedback, such as a thumbs up/down response or accepting a recommended value, results in the creation of a feedback record in which the feedback type is explicit. An implicit feedback record is created when Einstein makes a recommendation but the field is updated in another way, for example, by a process. Once the AIInsightFeedback record has been created, it’s immutable.

Custom fields can’t be added to Einstein insight objects.