LiveChatButtonSkill

Represents all the skills available to a LiveChatButton except the one currently assigned. To retrieve the skill currently assigned, query LiveChatButton. This object is available in API version 25.0 and later.

Supported Calls

create(), delete(), update(), query()

Fields

Field Name	Details
ButtonID	Type reference Properties Create, Filter, Group, Sort Description The record ID of the button.
SkillID	Type reference Properties Create, Filter, Group, Nillable, Sort Description The record ID of the skill.

Usage

Use this object to assign a specific skill to a specific button for multi-skill routing. For example:

Object Reference for the Salesforce Platform

LiveChatButtonSkill

Supported Calls

Fields

Usage