BusinessHours

Specifies the business hours of your support organization. Escalation rules are run only during these hours.

If business hours are associated with any Holiday records, then business hours and escalation rules associated with business hours are suspended during the dates and times specified as holidays.

Supported Calls

create(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), update(), upsert()

Special Access Rules

All users, even those without the “View Setup and Configuration” user permission, can view business hours via the API.

Fields

Field	Details
BusinessHoursId	Type reference Properties Filter, Group, Nillable,Sort Description ID of the BusinessHours associated with the SlaProcess.
IsActive	Type boolean Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Indicates whether the business hours is active (`true`) or not active (`false`).
Name	Type string Properties Create, Filter, Group, idLookup, Sort, Update Description The name of the business hours.
IsDefault	Type boolean Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Indicates whether the business hours are set as the default business hours (`true`) or not (`false`).
LastViewedDate	Type dateTime Properties Filter, Nillable, Sort Description The date when the business hours were last viewed.
FridayEndTime	Type time Properties Create, Filter, Nillable, Sort, Update Description Time that business closes.
FridayStartTime	Type time Properties Create, Filter, Nillable, Sort, Update Description Time that business opens.
MondayEndTime	Type time Properties Create, Filter, Nillable, Sort, Update Description Time that business closes.
MondayStartTime	Type time Properties Create, Filter, Nillable, Sort, Update Description Time that business opens.
SaturdayEndTime	Type time Properties Create, Filter, Nillable, Sort, Update Description Time that business closes.
SaturdayStartTime	Type time Properties Create, Filter, Nillable, Sort, Update Description Time that business opens.
SundayEndTime	Type time Properties Create, Filter, Nillable, Sort, Update Description Time that business closes.
SundayStartTime	Type time Properties Create, Filter, Nillable, Sort, Update Description Time that business opens.
ThursdayEndTime	Type time Properties Create, Filter, Nillable, Sort, Update Description Time that business closes.
ThursdayStartTime	Type time Properties Create, Filter, Nillable, Sort, Update Description Time that business opens.
TimeZoneSidKey	Type picklist Properties Create, Filter, Group, Restricted picklist, Sort, Update Description The time zone of the business hours.
TuesdayEndTime	Type time Properties Create, Filter, Nillable, Sort, Update Description Time that business closes.
TuesdayStartTime	Type time Properties Create, Filter, Nillable, Sort, Update Description Time that business opens.
WednesdayEndTime	Type time Properties Create, Filter, Nillable, Sort, Update Description Time that business closes.
WednesdayStartTime	Type time Properties Create, Filter, Nillable, Sort, Update Description Time that business opens.

Usage

Use this object to specify the business hours at which your support team operates. Escalation rules only run during the business hours with which they are associated. To set business hours to 24-hours a day, set the times from midnight to midnight (00:00:00 ~ 00:00:00) on each day.

By default, business hours are set from 12:00 AM to 12:00 AM in the default time zone specified in your organization's profile.

Object Reference for the Salesforce Platform

BusinessHours

Supported Calls

Special Access Rules

Fields

Usage

See Also