Field Service Developer Guide

Clouds with binary code floating aboveCloud with binary code floating above

No Results

Search Tips:

  • Please consider misspellings
  • Try different search keywords
Field Service Developer Guide
Get Ready to Develop with Field Service
API End-of-Life Policy
Field Service Data Objects
Field Service Core Data Model
Field Service Inventory Management Data Model
Field Service Preventive Maintenance Data Model
Field Service Product Service Campaign Data Model
Field Service Warranty Management Data Model
Field Service Pricing Data Model
Field Service Object References
Field Service Standard and Custom Objects
Address
ApptBundleAggrDurDnscale
ApptBundleAggrPolicy
ApptBundleConfig
ApptBundlePolicy
ApptBundlePolicySvcTerr
ApptBundlePropagatePolicy
ApptBundleRestrictPolicy
ApptBundleSortPolicy
AppExtension
Asset
AssetAccountParticipant
AssetAttribute
AssetContactParticipant
AssetDowntimePeriod
AssetRelationship
AssetWarranty
AssignedResource
AssociatedLocation
AttributeDefinition
AttributePicklist
AttributePicklistValue
ContractLineItem
ContractLineOutcome
ContractLineOutcomeData
DigitalSignature
Entitlement
EntityMilestone
Expense
ExpenseReport
ExpenseReportEntry
FieldServiceMobileSettings
FldSvcObjChg
FldSvcObjChgDtl
FSL__Time_Dependency__c
GeolocationBasedAction
LinkedArticle
Location
MaintenanceAsset
MaintenancePlan
MaintenanceWorkRule
MobileSettingsAssignment
OperatingHours
OperatingHoursHoliday
Pricebook2
Product2
ProductConsumed
ProductConsumedState
ProductItem
ProductItemTransaction
ProductRequest
ProductRequestLineItem
ProductRequired
ProductServiceCampaign
ProductServiceCampaignItem
ProductServiceCampaignItemStatus
ProductServiceCampaignStatus
ProductTransfer
ProductWarrantyTerm
RecordsetFilterCriteria
RecordsetFilterCriteriaRule
RecordsetFltrCritMonitor
ResourceAbsence
ResourcePreference
ReturnOrder
ReturnOrderLineItem
SerializedProduct
SerializedProductTransaction
ServiceAppointment
ServiceAppointmentStatus
ServiceContract
ServiceCrew
ServiceCrewMember
ServiceReport
ServiceReportLayout
ServiceResource
ServiceResourceCapacity
ServiceResourceSkill
ServiceTerritory
ServiceTerritoryLocation
ServiceTerritoryMember
Shift
ShiftPattern
ShiftPatternEntry
ShiftTemplate
Shipment
Skill
SkillRequirement
TimeSheet
TimeSheetEntry
TimeSlot
TravelMode
WarrantyTerm
WorkCapacityAvailability
WorkCapacityLimit
WorkCapacityUsage
WorkOrder
WorkOrderLineItem
WorkOrderLineItemStatus
WorkPlan
WorkPlanSelectionRule
WorkPlanTemplate
WorkPlanTemplateEntry
WorkOrderStatus
WorkStep
WorkStepStatus
WorkStepTemplate
WorkType
WorkTypeGroup
WorkTypeGroupMember
Field Service Custom Fields on Standard Objects
Supplementary Field Service Objects
Field Service REST API
Field Service Metadata API
Field Service Tooling API
Field Service Apex Namespace
Field Service Custom Triggers
Field Service Code Examples
Field Service Mobile App
PDF

Skill

Represents a category or group of Chat users or service resources in Field Service or Workforce Engagement. This object is available in API version 24.0 and later.

For information about WDC skills on a user's profile, see the ProfileSkill topic.

Note

Supported Calls

create(), describeSObjects(), query(), retrieve(), update(), upsert()

Fields

Field Name Details
Description
Type
textarea
Properties
Create, Nillable, Update
Description
The description of the skill.
DeveloperName
Type
string
Properties
Create, Filter, Group, Sort, Update
Description

The unique name of the object in the API. This name can contain only underscores and alphanumeric characters, and must be unique in your org. It must begin with a letter, not include spaces, not end with an underscore, and not contain two consecutive underscores. In managed packages, this field prevents naming conflicts on package installations. With this field, a developer can change the object’s name in a managed package and the changes are reflected in a subscriber’s organization.

When creating large sets of data, always specify a unique DeveloperName for each record. If no DeveloperName is specified, performance slows down while Salesforce generates one for each record.

Note
Language
Type
picklist
Properties
Create, Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort, Update
Description

The language of the skill.
LastViewedDate
Type
datetime
Properties
Filter, Nillable, Sort
Description
The timestamp for when the current user last viewed the skill.
MasterLabel
Type
string
Properties
Create, Filter, Group, idLookup, Sort, Update
Description

The name of the skill.
TypeId
Type
reference
Properties
Create, Filter, Group, Nillable, Sort, Update
Description

The skill type associated with the skill.

This field is a relationship field.

This field is available in API version 58.0 and later.

Relationship Name
Type
Refers To
SkillType

Usage

Chat
Use this object to assign Chat users to groups based on their abilities. The skills associated with a LiveChatButton determine which agents receive chat requests that come in through that button.
Field Service
Use this object to track certifications and areas of expertise in your workforce. After you create a skill, you can:
  • Assign it to a service resource via the Skills related list on the resource’s detail page. When you assign a skill to a service resource, you can specify their skill level and the duration of the skill.
  • Add it as a required skill via the Skill Requirements related list on any work type, work order, or work order line item. When you add a required skill to a work record, you can specify the skill level.
Workforce Engagement
Use this object to specify areas of expertise in your workforce. After you create a skill, you can:
  • Assign it to a service resource via the Skills related list on the resource’s detail page.
  • Add it as a required skill via the Skill Requirements related list on a job profile.